Job DescriptionAre you a highly motivated individual with a solid understanding of data from a clinical operations and financial lens? Join our world-class academic healthcare system in a newly created role as the
Program Director, Enterprise Performance and Optimization.
We are seeking a leader with a proven track record from a complex health system in the development, coordination, and ongoing management of enterprise performance reporting and scorecard infrastructure. The role serves as the central point of integration for organizational performance measures, ensuring consistent definitions, targets, methodologies, and reporting across UChicago Medicine's entities and alignment with enterprise strategic priorities, operational goals, executive incentive measures, and Board reporting requirements. Working closely with Strategy, Finance, operational leaders, and metric owners across the health system, the Program Director translates complex performance information into clear, actionable insights for senior leadership and governance bodies. This highly visible role requires exceptional analytical judgment, executive-level communication and presentation capabilities, and the ability to drive accountability across a complex, matrixed organization.
Reporting to the Vice President, Chief Operational Transformation Officer, this role serves as a key partner to clinical, operational, and executive leadership to ensure delivery of high-quality, data-driven, patient-centered care aligned with national standards, network expectations, organizational goals, and performance benchmarks.
This position is based in Chicago with the expectation that you will have an onsite presence as the work demands, for meetings and organizational priorities.
Who you are:- Bachelor's degree in Business Administration, Healthcare Administration, Finance, Analytics, Operations, Strategy, or related field required. Master's degree in Business Administration, Healthcare Administration, Public Health, Finance, or related field preferred.
- Minimum of 8 years of progressive experience in healthcare operations, strategy, enterprise performance, finance, analytics, or program management required.
- Experience working within a complex health system, academic medical center, healthcare organization, or similarly complex matrixed environment strongly preferred.
- Demonstrated experience developing and managing organizational scorecards, performance metrics, executive reporting, or similar enterprise performance structures.
- Demonstrated experience working directly with senior executives to develop materials for executive leadership and/or Boards.
- Excellent project management skills, including planning, milestone tracking, risk management, and cross-functional facilitation. PMP certification is strongly preferred.
- Advanced proficiency in Microsoft Excel (data analysis, budget tracking, reporting) and PowerPoint (executive-level presentation development).
- Advanced PowerPoint skills with demonstrated ability to create sophisticated, visually compelling executive and Board-level presentations that communicate complex information clearly and succinctly.
- Ability to influence and drive accountability across functions and levels without direct authority.
- Strong written and verbal communicator with strong executive presence and the judgment to operate effectively with senior leaders and boards.
- Demonstrated ability to operate in ambiguity, balancing multiple concurrent initiatives with competing priorities and deadlines.
What you'll gain as the Program Director, Enterprise Performance and Optimization:- Opportunity to work at a world-class organization, engaging numerous stakeholders, with the mission of providing a strong vision for the future of UChicago Medicine.
- Join a leadership team of dedicated and passionate individuals committed to transformational change and the highest echelon of patient care.
What you'll do as the Program Director, Enterprise Performance and Optimization:- Lead the development, coordination, and ongoing management of UCM's enterprise performance scorecards and organizational performance reporting.
- Maintain a comprehensive view of key measures and targets across UCM entities, including UCMC/Hyde Park, Ingalls, Northwest Indiana, and other system entities as appropriate.
- Establish and maintain standardized definitions, methodologies, data sources, reporting periods, and performance thresholds for enterprise measures to enable consistent and meaningful comparison across the health system.
- Identify inconsistencies, redundancies, gaps, and competing definitions across existing scorecards and reporting structures and lead efforts with appropriate stakeholders to resolve and standardize them.
- Develop and maintain an enterprise inventory and governance structure for organizational performance measures, scorecards, targets, owners, and reporting requirements.
- Coordinate and develop recurring enterprise performance reporting for executive leadership, Monthly Operating Reviews/Reports (MORs), Board and committee meetings, and other governance and operating forums.
- Consolidate complex performance information from multiple entities and functional areas into clear, accurate, executive-ready scorecards, presentations, dashboards, and visualizations.
- Translate performance data into concise narratives and visual presentations that clearly communicate trends, variances, areas of risk, and opportunities requiring leadership attention.
- Develop high-quality executive and Board presentations that use data visualization and effective storytelling to communicate organizational performance and key messages.
- Coordinate alignment of performance measures with the Executive Incentive Plan (EIP), clinical priority scorecards, Elevate 2035 priorities, ACHIEVE, Board commitments, and other enterprise goal frameworks.
- Facilitate the annual and periodic review of enterprise metrics and targets, ensuring measures remain meaningful, measurable, appropriately challenging, and aligned with organizational priorities.
- Serve as a resource to leadership in understanding the relationships among performance measures and their implications for broader system performance.
- Serve as a connective point across Strategy, Finance, Quality, clinical operations, and system entities to support an integrated approach to organizational performance reporting.
- Continuously identify opportunities to streamline, automate, and improve performance reporting processes and tools.
- Foster efforts to positively impact the organization's visibility, image, and relationship with its surrounding community.
E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:
- Each person to realize their full potential for contribution
- The organization to achieve high performance outcomes
- System-wide integration, coordination, and seamless execution
- Clear focus on exceptional, equitable patient care and experiences.
As part of the leadership team, this position will be instrumental in reinforcing and sustaining UCM's E4 Leadership Culture.
Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.
