Program Analyst II (SC Victim Resources Specialist)

Salary : $91,730.76 - $112,629.84 Annually
Location : Oakland, CA
Job Type: Full Time Civil Service
Job Number: 26-AP293-08SC
Department: Police Department
Opening Date: 11/04/2026
Closing Date: 11/20/2026 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: TW1

The Position

The City of Oakland is currently recruiting a highly qualified candidate for a Program Analyst II position within the Oakland Police Department (OPD) with a selective certification as a Victim Resources Specialist. The ideal candidate must have a passion for services to others, be empathetic, compassionate, a problem solver, and have the ability to interact with people from various socio-economic levels and diverse cultural backgrounds. The ideal candidate must also be an excellent listener and communicator so that they can completely address the needs of victims and survivors of traumatic experiences.

The Victim Resources Specialist will serve as the mandated "Victim of Crime Liaison Officer" for OPD per CA Govt Code 13962. The position will organize, facilitate, and implement victim support initiatives and provide direct information, referral, and advocacy services for victims of crime and survivors in a trauma-informed manner. It requires a working knowledge of the array of community services and community support providers that complement OPD's work. This specialized position will help OPD better support the trauma-based needs of victims and survivors specific to those affected by violent crimes in Oakland.
We are looking for someone who is:

• Compassionate. You show genuine care and concern for victims while maintaining appropriate professional boundaries.
• Empathetic. You understand what victims may be experiencing without judging or blaming them.
• Resourceful. You identify alternative solutions when a victim's preferred option is unavailable.
• Trauma-Informed. You understand how trauma can affect behavior, memory, communication, and decision-making.
• Culturally Aware. You respect diverse cultures, backgrounds, identities, and lived experiences.
• Discreet and Trustworthy. You handle sensitive personal information responsibly and maintain confidentiality.

What you will typically be responsible for:

• Providing emotional support to victims after a traumatic or stressful experience.
• Explaining victim's rights and helping them understand their available options.
• Connecting victims with resources, such as counseling, shelters, medical services, legal assistance, financial assistance and transportation.
• Completing referrals to community agencies and following up to make sure victims receive the help they need.
• Following up with victims to check on their well-being and whether additional assistance is needed.
• Participating in community outreach and education to increase awareness of victim services.

The Program Analyst II Selective Certification in Victim Resource Specialist position requires additional qualifications to the general Program Analyst II. The general Program Analyst II job description is posted here:

*Click on the link below to see a video on what it's like to work for the City of Oakland!
A few reasons you might love this job:

• You care deeply about serving the community and making a positive impact in the lives of victims.
• You enjoy working with law enforcement, counselors, and community organizations to support victims.
• You love building trusting relationships and helping people feel heard, supported, and understood.

A few challenges you might face in this job:

• You may need to find creative solutions when resources, funding, or services are limited.
• You may encounter situations where victims cannot access the support they need or outcomes do not go as hoped.
• You may need to remain calm, exercise sound judgment, and provide support in emotionally intense or urgent situations.

Competencies Required:

• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Professional Impact: Presenting self as a positive representative of the organization
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Teamwork: Collaborating with others to achieve shared goals
• Reading Comprehension: Understanding and using written information
• Writing: Communicating effectively in writing
• Using Technology: Working with electronic hardware and software applications
• Allocating Resources: Prioritizing the use of fiscal and material resources to maximize organizational effectiveness
• Professional & Technical Expertise: Applying technical subject matter to the job

Minimum Requirements for Application

This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process.
This is a public contact position. The City highly encourages all bilingual candidates to apply! Some positions may require bilingual skills in Spanish, Cantonese, or Mandarin. Under the authority of Civil Service Rules Section 5.03, if a position requires bilingual language skills, only those candidates who have indicated they are bilingual in the required language(s) will be referred. Bilingual candidates will be required to successfully pass a language proficiency test if selected for hire.

Selective Certification Victim Resource Specialist

This recruitment is being announced in accordance with Section 5.03 of the Civil Service Rules. The eligible list generated from this announcement will only be used to fill Program Analyst II positions specialized in Victim Resource Specialist, including full-time and permanent part-time positions, if applicable, and may be used to fill future vacancies with the same Selective Certification.

Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.
Education:Bachelor's degree in social work, psychology, counseling, criminal justice, human services, or related field.

Experience:Three (3) years of relevant experience in program administration that includes providing advocacy, support, and direct service referrals to families and individuals that are exposed to crime, trauma, and other traumatic situations or circumstances.

Desirable Qualifications:

• Knowledge of local community resources.
• Experience working with diverse populations.
• Certification in: Crisis Intervention, victim advocacy or trauma care.

Supplemental Information
The Recruitment Process:
The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the "minimum qualifications" listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.
In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.

For this recruitment, all qualified applicants will be sent a writing exercise (weighted 100%), which will then be evaluated and rated by subject matter experts. You will have 7 days from the time you receive the exam link to complete and submit your written responses. The tentative date that the writing exercise will be sent to you for completion is the week of December 7th.

Candidates requesting reasonable accommodations for the examination process must request accommodations no later than one week before they are scheduled to take the exam; otherwise, it may not be possible to arrange accommodations for the selection process. Please complete the Request for Reasonable Accommodation in Testing form by clicking on this link or by copying and pasting the link into your browser to open it: Send the completed form and any supporting documentation to the exam analyst: Armando Falcon at afalcon@oaklandca.gov.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you're applying to a "restricted" posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.
The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

What's in it for you?

• 15 paid holidays
• Vacation - 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement - CalPERS (California Public Employees' Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health - The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans
• Dental - The City of Oakland pays for Delta Dental full premium for employees and eligible dependents
• Vision - The City of Oakland pays for VSP full premium for employees and eligible dependents
• Sick leave - Employees accrue 12 days per year
• Deferred Compensation - 457(b) pre-tax plan and an after-tax ROTH 401(k)plan

Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, and Employee Training.

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found here:

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.
Disaster Service Workers

All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.).
Our online application system is provided by GovernmentJobs. If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact HR Analyst Armando Falcon at afalcon@oaklandca.gov.