Type of Requisition:Regular
Clearance Level Must Currently Possess:None
Clearance Level Must Be Able to Obtain:Confidential
Public Trust/Other Required:Other
Job Family:Program Delivery and Execution
Job Qualifications:Skills:Agile Methodology, Agile Tools, Business Analysis, Deliverables Management, Process Improvements
Certifications:None
Experience:5 + years of related experience
US Citizenship Required:No
Job Description:GDIT is seeking a Program Analyst to support a mission-critical Agile Tools, Licensing and Shared Services (ATLAS) at the Centers for Medicare & Medicaid Services (CMS), to deliver secure and reliable digital services.NOTE: This position is contingent upon contract award, projected in January 2027. The Program Analyst will provide day-to-day program, analytical, administrative, and specialized financial support while helping advance technology modernization and service-delivery initiatives. You'll collaborate with application teams, program leadership, and government stakeholders to define requirements for enterprise tools, DevOps capabilities, and CI/CD pipeline services. You'll assess current development and delivery processes, recommend future-state workflows, support application onboarding and process standardization, and report metrics related to tool adoption, pipeline usage, and service performance.
MEANINGFUL WORK AND PERSONAL IMPACT:- Elicit, analyze, validate, and document requirements from application teams, government stakeholders, and other program participants for enterprise tools, DevOps capabilities, and CI/CD pipeline services.
- Assess current-state application development and delivery processes to identify gaps, risks, dependencies, inefficiencies, and bottlenecks.
- Define and document future-state workflows, process improvements, implementation approaches, and technology adoption plans.
- Translate business, operational, and technical needs into user stories, acceptance criteria, use cases, and prioritized backlog items in Jira or similar tools.
- Facilitate requirements-gathering sessions, stakeholder interviews, process reviews, and workflow-design discussions.
- Support technology and tool-selection activities by documenting use cases, evaluation criteria, findings, and recommendations.
- Assist application teams with onboarding to enterprise tools, DevOps services, and CI/CD pipelines.
- Develop and maintain standardized onboarding processes, procedures, templates, trackers, workflows, and supporting documentation.
- Define, track, analyze, and report metrics related to tool adoption, pipeline usage, onboarding progress, service performance, and process effectiveness.
- Create dashboards, spreadsheets, status reports, presentations, and other materials that communicate program performance, risks, trends, and progress.
- Perform administrative and analytical tasks in support of contract requirements and daily PMO operations.
- Support the management, tracking, analysis, and reporting of program data, deliverables, action items, and personnel activities.
- Help ensure compliance with internal procedures, contractual requirements, and applicable federal regulations.
- Collaborate with program leadership, federal agency customers, government personnel, application teams, technical teams, vendors, and geographically dispersed stakeholders.
- Participate in ad hoc analyses, special projects, and continuous-improvement initiatives.
- Perform additional duties as assigned.
WHAT YOU'LL NEED TO SUCCEED - REQUIRED:Clearance: Ability to obtain and maintain Public Trust
Education: Bachelor of Arts or Bachelor of Science; an associate degree with two additional years of relevant experience may be considered.
Experience: 5+ years of related experience in program support, business or requirements analysis, administration, operations, finance, technology delivery, or a related area.
Technical Skills:- Experience eliciting, analyzing, validating, and documenting business, operational, and technical requirements.
- Familiarity with DevOps concepts, CI/CD pipelines, software development and delivery workflows, application onboarding, and enterprise technology tools.
- Experience supporting the evaluation, selection, onboarding, or adoption of DevOps and CI/CD tools.
- Experience developing process maps, workflow diagrams, requirements traceability documentation, dashboards, and executive-level reports.
- Ability to translate stakeholder needs into user stories, acceptance criteria, backlog items, workflows, and actionable implementation plans.
- Experience using Jira or a comparable work-management platform to document and manage requirements, user stories, acceptance criteria, and backlog items.
- Strong organizational, analytical, problem-solving, and time-management skills, with the ability to manage multiple actions, priorities, stakeholders, and deadlines.
- Strong written and verbal communication skills, including the ability to interact program leadership, federal agency customers, government personnel, technical teams, vendors, and geographically dispersed stakeholders.
- Ability to review documentation for completeness and accuracy, identify discrepancies, maintain detailed records, and track actions through completion.
- Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
Schedule/Hours: CMS business hours (9:00 AM-5:00 PM EST) for non-production support; on-call rotation for 247 production support
Location: Remote (CONUS), with the ability to travel to CMS Headquarters in Bethesda, MD several times a year.
Travel: Up to 10%
The likely salary range for this position is $85,093 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
Telecommuting Options:
Remote
Work Location:
USA MD Home Office (MDHOME)
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
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