SummaryThis position is in the Office of Acceptance Facility Oversight, Directorate of Passport Services, Bureau of Consular Affairs (CA/PPT/AFO). AFO is responsible for managing the Passport Application Acceptance Program (PAAP), which is a partnership between Passport Services and external stakeholders designated on behalf of the Department to function as acceptance locations to provide convenient, high quality local service for U.S. citizens to apply for a U.S. passport.
DutiesHelp
- Conducts geospatial studies and analysis of passport facilities to ensure optimal geographic coverage of passport services to the U.S. population.
- Provides expert consultant and advisory services to PPT management on complex and sensitive issues regarding the PAAP.
- Compiles data and applies analytical techniques to accurately and consistently interpret qualitative and quantitative data for quality assurance, data integrity, risk management and resource requirements.
- Provides analytics services that ensure the effective and efficient management and oversight of the Passport Application Acceptance Program (PAAP).
RequirementsHelp
Conditions of employment- U.S. Citizenship is required.
- Incumbent will be subject to random drug testing.
- Must be able to obtain and maintain a Secret security clearance.
QualificationsApplicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:- Experience coordinating operational initiatives that require the involvement of multiple agencies/centers or regions and external Directorate offices.
- Experience in quantitative and qualitative methods in order to assess and improve the effectiveness of an organization's nationwide programs.
- Experience using business intelligence tools to create interactive dashboards and data visualizations.
- Experience using data to develop recommendations for problem resolution or enhanced production/productivity.
- Experience communicating effectively with a variety of internal and external stakeholders both orally and in writing.
There is no substitute of education for specialized experience for the GS-13 position.
EducationEducation requirements do not apply to this vacancy announcement.
Additional information- To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the "Request a Reasonable Accommodation" button within the Assessment Application.
For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at [redacted].
OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests:
- RA requests cover additional time on timed sections only.
- Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider. The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review.
- Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters.
- Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision.
- Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.
- Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy.
- If eligible, situational telework agreements may be permitted with supervisory approval.
- Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
- Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
