Motorola Solutions

Professional Services Specialist - Dedicated Account

Motorola Solutions$95K — $100K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or Technology.
  • Relevant certifications like CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+.
  • 5+ years of relevant field experience in Video Management Systems and Access Control.
  • Strong knowledge in networking and system design.
  • Experience in large-scale, critical environments and deploying VMS and cameras from the ground up.
  • Excellent troubleshooting logic and problem-solving abilities.
  • Strong interpersonal communication skills.

Responsibilities

  • Perform on-site installation, configuration, and maintenance of video and access control systems.
  • Lead planning and execution of large-scale system upgrades and licensing validation.
  • Provide technical expertise on video and access control components to the client.
  • Conduct site audits and produce formal preventative maintenance reports.
  • Support the execution of preventive maintenance and compliance tracking with SLAs.
  • Troubleshoot technical issues and coordinate incident responses to outages.
  • Develop and maintain relationships with client’s IT staff, system integrators, and security stakeholders.

Benefits

  • Opportunity to work with cutting-edge technology in a rapidly growing team.
  • Strong emphasis on open communication, transparency, and collaboration.
  • Work directly with influential partners and clients in a strategic role.
  • Professional development opportunities within Motorola Solutions.
  • Flexible working environment with remote work options.
Full Job Description

Department Overview

The Professional Services Team deals directly with our partners and customers and helps them get the most out of our Motorola Solutions Inc (MSI) products. It is a rapidly growing team that values transparency, open communication, collaboration, and a customer-first mentality.
Job Description

Our Professional Services Specialist will serve as the dedicated, on-site technical expert for one of our most strategic enterprise accounts in the Greater Toronto Area. This critical role ensures the continuous operation, maintenance, and successful upgrade of the client's Video Security & Access Control (VS&A) infrastructure. The specialist must demonstrate advanced troubleshooting capabilities, exceptional customer satisfaction focus, and technical precision.

What will you get to do:

  • Perform on-site installation, configuration, and maintenance of Avigilon Unity Video, Avigilon Video Archiving (AVA) and Access Control environments following Motorola’s best practices.

  • Lead the planning and execution of large-scale system upgrades across this client’s sites, including licensing validation, firmware and software updates.

  • Provide technical expertise regarding all video and access control system components.

  • Conduct site audits, system certifications, and acceptance test plans.

  • Support  the coordination and execution of annual preventative maintenance, tracking compliance with contractual SLA's and response timelines.

  • Produce formal PM reports identifying; tested systems, deficencies, corrective actions taken, lifecycle and replacement reccomendations.  

  • Troubleshoot technical issues to determine root causes, review logs, deploy fixes, and suggest preventative measures to improve overall processes.

  • Respond to system outages and deficiencies including severity 1 and 2 errors, leading technical incident response and resolution with Motorola and Avigilon support teams.

  • Set up, configure and test advanced analytics.

  • Conduct in-person and remote product demonstrations and lead technical discussions.

  • Develop and maintain strong, productive relationships with the client’s internal IT staff, system integrators, and key security stakeholders.

  • Communicate effectively with internal MSI cross-functional teams (Sales, SEs, Project Management, Customer Success) regarding project scope, schedules, and deliverables.


Preferred Qualifications:

  • 4+ years of relevant field experience in a Video Management System (VMS) and Access Control (ACM) environment.

  • 4+ years of relevant experience in an IT environment.

  • Strong knowledge in networking and system design.

  • Demonstrated experience in large-scale, multi-site, or mission-critical environments

  • Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, PoE, POS, Access Control and intrusion systems.

  • Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other industry players is a plus.

  • Experience deploying a VMS and cameras from the ground up.

  • Understanding of network and PoE requirements for physical security.

  • Knowledge and recent experience with programming and APIs is preferred.

  • Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.

  • Develop a strong understanding of Motorola Solutions(Avigilon) Video and/or Access Control products.

  • Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

  • Well-developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

  • Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates, manage customer expectations, and handle complex situations while troubleshooting critical issues.

Technical Proficiencies:

  • IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting.

  • OS & Software: Installing, configuring, and troubleshooting various operating systems, software, and hardware.

  • Diagnostics: Proficient at navigating and understanding both Wireshark and PowerShell (or equivalent tools).
    Systems: Able to access and navigate Dell iDRAC and HP iLO OSs.
    Knowledge with Bosch intrusion alarms is a plus.

Target Base Salary Range: $95,000 -$100,000 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE


Basic Requirements

Required Skills:

  • A Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or Technology.

  • Must have one of the following Certifications such as, (but not limited to): CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.

  • Must have 5+ years of experience to be considered for this opportunity.


Travel Requirements

Over 50%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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