2+ years of experience in the aquatics industry required
2+ years of technical work experience with commercial aquatics, including water chemistry and balancing
2+ years of experience with installing, repairing, and maintaining commercial circulation and filtration systems
Active CPO license required (must obtain within 90 days if not currently held)
Strong knowledge of swimming pool regulations and codes
Valid driver license with at least 2 years of validity
Ability to communicate effectively in English; bilingual is a plus
Responsibilities
Manage and grow sales and client relationships within the assigned territory
Conduct regular onsite visits to support existing clients' needs
Lead onsite meetings with new clients for assessments and solutions
Train clients and partners on chemical feed systems and VivoPoint software
Provide technical support and perform installations and repairs on chemical feed systems and related equipment
Document service visits and maintain accurate records in VivoPoint and NetSuite
Oversee budget and spending in the territory to maintain profitability
Benefits
Medical
Dental
Vision
Life Insurance
Short-term and Long-term Disability
Pet Insurance
401k Plan
Paid Vacation and Sick Time
Holiday Pay and Floating Holidays
Company Vehicle with fuel card
Employee Assistance Program (EAP)
Employee Referral Program
Employee Discount Program
Career Planning and Professional Development
Full Job Description
Job Type
Full-time
Description
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES
The main role of the Professional Services Manager is to ensure client expectations are being met by closely managing both field technicians and channel partners. This role is responsible for performing service, repairs, and installations to fill any existing gaps in coverage. Additionally, the Professional Services Manager is to provide technical expertise, training, and support for existing and prospective clients. The daily role will be to manage, maintain, and grow sales and client relationships in the territory, alongside the Regional Account Manager, to create a more efficient and profitable territory. More duties may be applied as clients and Vivoaquatics services and needs change. This role is based out of Irvine, CA, though travel to surrounding territories will be required.
The ideal candidate resides in or around Irvine, CA.
Key Responsibilities Include:
Managing a territory of existing and new business; maintaining and growing sales and client relationships in territory
Performing onsite visits with existing clients on a regular basis as agreed in their contracts, and supporting their needs including service, training, and communication
Onsite meetings with new clients for sales, assessments, and solutions
Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed when technician or channel partner is not available
Complete onsite assessment and provide information and worksheet data as requested
Take photo documentation of job sites, projects, and work completions as requested
Provide material and labor cost estimates for repairs and installations as requested
Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
Record detailed notes on all service visits in NetSuite
Communicate visits, repairs, and follow up information to supervisors in a timely manner
Expected to respond to emergency situations ASAP
Safety and PPE Management: Must wear appropriate PPE at all times and ensure technicians are trained and are wearing appropriate PPE at all times; complete stand up safety meetings monthly
Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
Oversight and management of company vehicles, condition, and maintenance: vehicles must be kept clean and organized at all times and have appropriate services completed as necessary
Responsible for overseeing budget and spending in territory, while maintaining a positive profit margin at all times. Budget includes monitoring clients' chemical spending, materials, equipment, parts, and labor
Communicate with billing department regarding job and project completions and parts used in a timely manner
Must be able to gather parts and equipment from supply houses and other locations as needed
Attend meetings, trainings, and company gatherings as needed
Responsible for thorough knowledge of management company policies and property community policies
Report to Regional Account Manager on a regular basis to discuss client issues and resolutions
Additionally duties may be assigned based on changes in client needs and in company needs and services offered
Requirements
QUALIFICATIONS
Excellent interpersonal communication skills and have strong customer service skills
Must maintain the highest level of integrity and professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitude
Must possess high organizational skills, be detail oriented, and possess exceptional time management skills
Maintain a strong work ethic, be self-motivated, and have a high sense of responsibility
Ability to work independently with little or no supervision and with a sense of urgency
Strong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar.
Strong knowledge of commercial water chemistry and balancing water chemistry
Strong knowledge of various manufacturers' circulation and filtration systems and chemical automation systems and chemical feed devices
Exceptional knowledge of swimming pool regulations and codes
Ability to travel out-of-state and overnight when needed
Ability to work nights and weekends as needed
Experience and first hand knowledge of electrical and plumbing systems and use of power tools
Must be able to lift, move, carry up to 75lbs
SUPERVISORY RESPONSIBILITIES
This role is responsible for the management of Professional Services Technicians and channel/service partners.
EDUCATION and/or EXPERIENCE
2+ years of experience in the aquatics industry required
2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems required
2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices required
Active CPO license required. If not currently held, must obtain license within first 90 days.
Valid driver license that has been valid for at least the last 2 years
Must be over the age of 21
Ability to communicate effectively in English. Bilingual a plus!
Successfully pass a thorough background check, including a DMV/driving record check
BENEFITS & PERKS
Medical
Dental
Vision
Life
Short-term Disability
Long-term Disability
Pet Insurance
401k Plan
Paid Vacation
Paid Sick Time
Holiday Pay
Floating Holidays
Company Vehicle with fuel card
Employee Assistance Program (EAP)
Employee Referral Program
Employee Discount Program
Career Planning
Professional Development
Job Classification:
Regular, Full-Time
Salary, Exempt
Salary Range: $75k - $95k Annually; Depends on various factors such as experience, knowledge, skills, and abilities
