5+ years of experience in enterprise software systems (e.g., Sr. Engineer, Lead Engineer, or Architect)
5+ years in a technical consulting or professional services role
Proficiency in enterprise Java or similar programming languages
Strong background in NoSQL or distributed database technologies
Solid understanding of distributed systems concepts and data consistency models
Proficiency with Linux systems and command-line tools
Excellent communication skills with a customer-first approach
Responsibilities
Act as a trusted technical advisor to enterprise customers post-sales
Lead onboarding efforts including training and deployment planning
Deliver tailored architecture guidance and capacity planning
Create and maintain technical documentation and operational playbooks
Provide consultative support during customer adoption and growth phases
Collaborate with internal teams to enhance service delivery processes
Benefits
Opportunity to work directly with enterprise customers
Hands-on technical leadership role
Engagement with cutting-edge distributed database technology
Collaborative environment with engineering and customer success teams
Potential for travel to customer sites for hands-on support
Full Job Description
Job Summary
As a Professional Services Engineer at Aerospike, you'll partner directly with our enterprise customers to guide them from onboarding through successful adoption. You'll deliver hands-on technical leadership, architecture guidance, and implementation best practices to ensure our customers derive maximum value from Aerospike's high-performance distributed database platform.
This is a customer-facing role requiring strong technical acumen and a consultative mindset. You'll work closely with engineering and customer success teams, travel to customer sites as needed, and be instrumental in shaping the success of mission-critical deployments.
Responsibilities
Act as a trusted technical advisor to enterprise customers during post-sales engagement.
Lead customer onboarding efforts including training, deployment planning, and production readiness.
Deliver architecture guidance, capacity planning, and data modeling tailored to customer needs.
Create and maintain technical artifacts including runbooks, deployment documentation, and operational playbooks.
Provide consultative support during the adoption and growth phases, identifying opportunities to expand Aerospike usage.
Collaborate with internal teams to refine service delivery processes and support strategic account planning.
Requirements
5+ years of experience building and deploying enterprise software systems (e.g., Sr. Engineer, Lead Engineer, or Architect).
5+ years of experience in a technical consulting or professional services capacity.
Proficiency with enterprise Java or comparable development languages.
Strong background in NoSQL or distributed database technologies.
Solid understanding of distributed systems concepts, high availability, and data consistency models.
Proficiency with Linux-based systems and command-line tooling.
Strong communication and interpersonal skills, with a customer-first mindset.
Proven ability to manage multiple projects and prioritize in a dynamic environment.
Preferred Qualifications
Experience with operational tooling and automation (e.g., Ansible, Docker, Kubernetes, Prometheus, Grafana).
Understanding of DevOps principles and infrastructure-as-code practices.
Experience designing or operating cloud-based, highly available distributed systems.
Experience developing and delivering technical training to enterprise audiences.
About Aerospike
Aerospike is a leading provider of high-performance, NoSQL database technology. The company's database platform is used by some of the world's largest enterprises to power mission-critical applications and services. Aerospike's patented Hybrid Memory Architecture? delivers the speed and scale required for real-time, data-intensive applications, while its patented Cross-Datacenter Replication? technology ensures data consistency and availability across multiple data centers. The company has received numerous awards for its innovative technology and has partnerships with major cloud providers and technology companies.
