5+ years of experience using technology platforms to solve business problems
2+ years managing cross-functional global teams in complex B2B SaaS deployments
Experience with platform configuration and governance for a diverse client base
Strong skills in customer management and professional services including project management and software implementation
Responsibilities
Run project kick-off and define implementation plans
Create and manage implementation and program launch plans
Prepare customers to independently manage MindTickle
Advise on MindTickle platform configuration
Build trusted relationships with customer stakeholders
Provide recommendations for change management strategy
Guide stakeholders in using performance data for enablement strategies
Benefits
Opportunity to work within industry-leading teams
Access to extensive training and support resources
Dynamic and diverse work environment
Contributions to innovative projects with measurable impact
Strong culture of recognition and engagement
Full Job Description
Job Snapshot
We are looking for a bright, curious, customer-focused Professional Services Consultant who is equipped with strategic and tactical abilities and motivated to help customers achieve success.
This position provides the opportunity to work with some of the smartest individuals from both within MindTickle and with our customers, who work in fast-growing companies across a variety of industries.
Our PS Consultants are Mindtickle experts who are responsible for the successful delivery of solutions to customer enablement challenges using our SaaS platform. Leveraging extensive MindTickle product knowledge, best practices, and implementation experience, the PS Consultant accelerates customer time to value and ensures each customer is getting the maximum value from Mindtickle.
What's in it for you?
Run project kick-off, define implementation plan, consult on post-launch activities, and facilitate project review meetings.
Create and manage implementation and program launch plans in collaboration with customer stakeholders and in accordance with their purchased services package(s) and stated business outcomes
Prepare customer teams to successfully manage MindTickle. This includes enabling the people (Program Manager, MindTickle Admins, Content Authors) and putting in place the processes required so they can move forward successfully and independently
Advise on configuration for the MindTickle platform, including user administration, content organization, reports, and analytics
Build trusted relationships with customer stakeholders by developing, executing, optimizing and assessing enablement programs
Provide recommendations on communication and change management strategy for program adoption
Ensure quick time to value and deliver a successful deployment that meets enablement/program goals and a positive user experience
Guide customer stakeholders on how to use performance data to identify knowledge or skill gaps across their teams, recommending enablement strategies and KPIs
Maintain accurate time cards, project schedules, scope, risks and dependencies
Deliver strategic guidance and planning workshops to customer stakeholders
Collaborate with cross functional departments like Customer Success, Product, Sales and Marketing teams.
Participate and share industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience
Provide input on process improvements within the Customer Success organization
We'd love to hear from you, if you:
Have pursed bachelor's degree required.
Possess 5+ years' experience using technology platforms to solve business problem.
Possess 2+ years' experience in project managing cross functional global teams in high complexity deployments; within B2B, SaaS environment.
Have experience in platform configuration, implementation and governance with a variety of customers from SMBs to Enterprises.
Have experience working with data-driven dashboards and reports.
Have experience as a "power user" or system administrator on a SaaS, enterprise software platform.
Own outstanding professional services skills (training, project management, software implementations, etc.)
Own outstanding customer management skills and executive presence (communication, problem-solving, proactive support, etc.)
Have experience working within a fast-paced and hyper-growth environment
Having knowledge of the Principles of Sales Enablement is a plus
Having experience and understanding of CRM technologies (eg: SFDC, Hubspot, etc) is a plus.
Having experience in Management consulting is a preferred.
$124,200 - $138,000 a year
90% Base - 10% Variable
About MindTickle
MindTickle is a sales readiness platform that helps businesses prepare their sales teams for success. The platform offers training, coaching, and onboarding tools to help sales reps improve their skills and knowledge. MindTickle's platform uses AI and machine learning to personalize training and coaching for each individual sales rep, and provides analytics and insights to help managers track progress and identify areas for improvement. The company was founded in 2011 and is headquartered in Santa Clara, California.
