Are you a people first leader who thrives on building high performing teams and helping others grow? COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients. This role is centered on coaching, developing, and empowering a talented team while ensuring exceptional service delivery and customer satisfaction. Technical knowledge is important, but your ability to lead people, drive accountability, and build a strong team culture will be the key to success.
COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:
- Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
- Customized training and onboarding to support you in your first year at COCC
- Robust employee development programs aligned with career pathing objectives
- Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
- Generous PTO offerings, benefits and competitive compensation
- On-site fitness centers, wellness incentives, and lifestyle spending accounts
- Tuition Reimbursement
- One-on-one career coaching
- DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
- Financial planning assistance with certified professionals
- Peer recognition programs
What you'll do...- Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
- Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
- Manage resource allocation, workforce planning, utilization, and service delivery objectives.
- Conduct performance evaluations and support employee career development.
- Drive process improvement, operational excellence, and organizational change initiatives.
- Oversee customer projects, consulting engagements, and operational support activities.
- Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.
- Manage escalations, balance competing priorities, and make sound business decisions.
- Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.
- Provide technical guidance and support for complex infrastructure and networking environments.
What you'll bring...- Bachelor's degree in aComputer Science, Information Technology, or a related field, or equivalent work experience.
- Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.
- Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft 365, and enterprise endpoint management
- Understanding of enterprise networking concepts and technologies, including TCP/IP, DNS, DHCP, routing, switching, wireless networking, and VPN solutions
- Experience overseeing infrastructure deployments, technology refreshes, system migrations, and modernization initiatives
- Knowledge of endpoint management platforms and deployment technologies.
- Familiarity with virtualization and digital workspace technologies, including VMware vSphere, Omnissa Horizon, and Microsoft Hyper-V
