Join Toshiba America Business Solutions as a Print Production Sales Engineer, Rochester, NY
Toshiba Business Solutions' Print Production Sales Engineers provides pre- and post-sales technical expertise for production print hardware, Fiery DFEs, workflow software, and related technical solutions. The role works closely with sales, service, and clients to identify (business/technical) requirements, develop/demonstrate solutions, support seamless installations, provide training, and improve client adoption.
What You'll Do- Partner with sales to identify client requirements and workflow challenges.
- Conduct client discovery, workflow assessments, demonstrations, and technical presentations. Participate in business reviews and workflow consultations in order to sell production print products and solutions.
- Assess client business/technical requirements and recommend production print hardware, software, workflow, finishing, and automation solutions that align with client needs. Provide expertise in Fiery Command WorkStation, color management, variable data printing, and job automation. Review and validate deliverables as appropriate.
- Develop demonstrations and execute installations, configuration, onboarding, client training and proof of concept activities.
- Assist with RFPs, showroom demonstrations, client events, and technical documentation. Coordinate technical issues with internal service teams and manufacturer partners.
- Maintain strong client relationships and identify opportunities for additional hardware, software, and workflow solutions. Serve as technical expert. Respond to and resolve technical inquiries/problems as needed and provide comprehensive solutions. Establish relationships with third party vendors and partner with vendors to resolve specialized issues.
- Maintain accurate records within CRM systems and document customer requirements, workflows and solutions recommendations. Generate related assessment reporting and analysis as needed.
What You'll Bring- Bachelor's degree or equivalent
- A minimum of 3+ years of production print, digital print, workflow consulting, solutions engineering, development of business requirements, technical support or related experience preferred.
Experience with Fiery technology and production print workflows. Fiery Command WorkStation, Fiery JobFlow, Impose, JobMaster, Compose and Fiery Central - Knowledge of workflow automation and solutions implementation tool, digital print production, color management, workflow optimization, and production finishing.
- Client-facing/consultative skills combined with strong technical knowledge
- Demonstrated experience with one or more of the OEM Platforms such as
o Xerox - FreeFlow Core, FreeFlow Vision / Vision Connect, XMPie
o Ricoh - TotalFlow Production Manager, RICOH ProcessDirector, TotalFlow Prep
o Canon - PRISMAsync, PRISMAprepare, PRISMAproduction, PRISMAdirect
o Konica Minolta - AccurioPro Flux, AccurioPro Print Manager, AccurioPro Hot Folder
o Kodak - PRINERGY Workflow
o Heidelberg - Prinect
o HP Indigo - HP PrintOS Production Pro, HP SmartStream products
o Fujifilm - XMF Workflow, Revoria Flow - Comfortable working with print operators, production managers, IT professionals, sales teams, and executive decisionmakers.
- Demonstrated ability to work autonomously or in teams while demonstrating strong time management skills
- Valid Driver's License
Earn Well- $110,000 first year earning potential, $70K to $91K base salary, plus commission, expense, manufacturer incentives, and bonus potential.
- Car and phone allowances
Benefits- Medical, dental, and vision coverage.
- 401(k) plan with match and company provided life insurance.
- Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts.
- Generous paid holidays, vacation & sick/personal business/volunteer days.
- Opportunities for career growth within a global technology organization.
