Production Print Analyst

Job Summary

Visual Edge IT is seeking a highly motivated and experienced Production Print Analyst to support and grow our Production Print business throughout Southern California. This role serves as the primary technical resource for production print equipment, workflows, color management, and customer training initiatives.

The Production Print Analyst partners closely with Service, Sales, and Customer Success teams to improve customer satisfaction, optimize production print environments, enhance workflow efficiencies, and maximize equipment utilization. The ideal candidate will bring hands-on experience with digital production presses, print workflow software, color management systems, and customer-facing consulting while serving as a trusted advisor to both customers and internal teams.

Primary Responsibilities

• Provide advanced technical support for Konica Minolta, Xerox, and Canon production print equipment.
• Assist service technicians with complex troubleshooting, escalations, and production print challenges.
• Support production equipment installations, upgrades, relocations, and customer onboarding activities.
• Analyze customer production environments and identify workflow optimization opportunities.
• Implement best practices for print job submission, queue management, automation, and finishing workflows.
• Configure and support production print software, print controllers, and workflow management applications.
• Perform color calibration, profiling, and print quality analysis to ensure consistent output and customer satisfaction.
• Troubleshoot workflow, color management, and image quality concerns.
• Conduct operator training sessions, workflow workshops, and customer education programs.
• Train service technicians and sales personnel on production print technologies and solutions.
• Assist sales teams with customer demonstrations, workflow discussions, competitive equipment analysis, and solution positioning.
• Participate in customer meetings and provide consultative recommendations that improve productivity and business outcomes.
• Travel throughout the assigned territory to support customers and business initiatives.

Knowledge, Skills, and Qualifications

• 5+ years of experience in the production print industry.
• Experience supporting digital production print equipment, including Konica Minolta, Xerox, Canon, or comparable platforms.
• Strong understanding of production print workflows, print controllers, and workflow software solutions.
• Experience with EFI Fiery Command WorkStation, FreeFlow, PRISMA, AccurioPro Workflow, or similar production print software.
• Knowledge of color management processes, color calibration, ICC profiling, and print quality standards.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service, communication, and presentation abilities.
• Ability to train customers and internal teams on technical products and workflow best practices.
• Experience conducting workflow assessments and recommending process improvements.
• Ability to translate technical concepts into business value for customers and stakeholders.
• Advanced proficiency with Adobe Acrobat Professional and production print applications is preferred.
• Manufacturer certifications, including Fiery, G7, Konica Minolta, Xerox, or Canon certifications, are a plus.
• Valid driver's license and ability to travel extensively throughout the assigned territory.

At Visual Edge IT, we are proud to provide:

Work-Life Balance

We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees' unique needs.

Career Path

We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

401K

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Pay Range: $90,000 - $94,000 per year