Position Summary
The Production Manager (in Area 2) - Snow & Ice Management plans and leads safe, timely, high-quality, and financially responsible winter operations for an assigned area. The role manages staffing, campus and non-campus site execution, subcontractors, equipment and material readiness, documentation, billing support, service recovery, and employee development. Production Managers operate at a peer level; one may also be assigned additional logistics responsibilities.
Essential Duties and Responsibilities Event Planning and Production Management - Build and maintain event plans for assigned properties, including service priorities, campus designations, staffing, routes, equipment, materials, subcontractors, staging, communications, relief, and contingencies.
- Lead assigned snow operations under the Operations Manager's daytime command structure and the Vice President of Operations' strategic direction.
- Direct Campus Supervisors at designated campus sites and directly manage assigned crews, operators, drivers, and subcontractors at sites without a Campus Supervisor.
- Monitor forecasts, conditions, service status, labor, overtime, materials, asset availability, refreeze, hauling needs, quality, and client commitments and adjust or escalate promptly.
- Coordinate routine client and Account Manager communication, service recovery, extra-work approval, hauling or relocation, and scope questions within assigned authority.
People, Systems, and Financial Accountability - Plan staffing, recruiting, onboarding, training, qualification, cross-training, relief, succession, and performance expectations with Operations and Human Resources.
- Provide goals, coaching, reviews, recognition, and documented accountability for direct reports and address attendance, conduct, safety, or performance concerns promptly.
- Verify Aspire work tickets, time, issues, photographs, Sitefotos QA, material quantities, subcontractor records, and billing support are complete and accurate.
- Track labor, overtime, materials, subcontractors, hauling, equipment, rework, and other event costs and implement corrective action when results vary from plan.
- Maintain accurate inventory and asset readiness and coordinate repair, transfer, resupply, loading, and contingency needs with Operations, Fleet, and logistics partners.
Safety, Quality, and Improvement - Lead preseason and event safety preparation, training verification, job hazard review, incident response, corrective action, and accountability for assigned operations.
- Conduct field inspections to verify contracted service, property protection, material practices, documentation, and safe execution across campus and non-campus sites.
- Complete after-action reviews and update site plans, staffing models, equipment assignments, material plans, training, and communication based on event results.
Qualifications and Requirements - Associate or bachelor's degree in operations, business, landscape management, or a related field, or equivalent relevant experience.
- At least two years of managerial snow and ice experience or comparable weather-driven field-operations leadership; SIMA Advanced Snow Manager credential is preferred.
- Demonstrated ability to manage employees, subcontractors, schedules, budgets, event plans, materials, assets, documentation, and customer commitments.
- Valid driver's license and ability to meet Company driving requirements.
- Proficiency with Microsoft Office and service-management, timekeeping, photo, training, weather, mapping, and communication systems; Aspire and Sitefotos experience preferred.
- Strong leadership, planning, financial judgment, organization, communication, listening, problem-solving, and decision-making skills.
Physical Demands and Work Environment The following describes the general demands of the role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Split time among office, facility, vehicle, and active snow sites and travel within the assigned service area.
- Frequently stand and walk; occasionally bend, kneel, squat, reach, push, pull, climb, and navigate snow-covered or icy surfaces.
- Occasionally lift and carry up to 50 pounds independently and heavier items with assistance or approved lifting methods.
- Work outdoors in darkness, precipitation, extreme cold, wind, ice, traffic, noise, exhaust, and active equipment conditions and wear required PPE.
- Work the hours necessary to fulfill event leadership responsibilities, including early mornings, nights, weekends, holidays, extended events, and post-event follow-up.
Pay Range: $31 - $46 per hour
