Description About the job:
As a Production Engineer, you'll join WebMD's SRE team to manage, improve, and evolve our entire backend stack. In this role, you will focus heavily on maintaining our Windows-based infrastructure as well as Linux and Kubernetes.
You will:- Manage and optimize our Windows Server environments and Kubernetes clusters to ensure the high availability and reliability of WebMD's popular sites and services.
- Automate tasks and routines through modern scripting (primarily PowerShell and Python), simplifying developer and operations workflows.
- Take ownership of tasks and projects within our Observability stack (including Prometheus and ELK) to maintain full-stack visibility, latency tracking, and scalability.
- Identify opportunities for infrastructure improvement, collaborate with other Operations teams, and act as a driver of change.
A successful candidate will be able to:
- Demonstrate fluency in working with Windows Server operating systems, paired with a strong command-line aptitude and a willingness to learn or work within Linux environments.
- Show hands-on proficiency in deploying, managing, or troubleshooting workloads within Kubernetes.
- Provide samples of automation scripts built using PowerShell, Python, or Go.
- Leverage AI-assisted engineering tools (such as GitHub Copilot, Claude Code, or LLMs) to accelerate scripting, troubleshooting, and daily operational workflows.
- Drive continuous improvement within our Observability and monitoring ecosystems (Prometheus, Grafana, ELK Stack).
- Demonstrate operational competency with critical stack technologies:
- Configuration management (e.g., Puppet, Ansible)
- Load balancers (specifically F5 Big-IP)
- Data and messaging layers (e.g., Redis, Kafka, RabbitMQ)
- Convey a fundamental understanding of CI/CD pipelines (GitLab, Jenkins, or Azure DevOps).
- Participate in the team's on-call rotation to address production issues outside of working hours.
About you (Qualifications):
- Bachelor's degree in Computer Science, Technology, Engineering, Math, or equivalent practical experience.
- 4+ years of overall experience in IT/Infrastructure, with 2+ years of relevant experience supporting web-based applications for large-scale, high-traffic websites.
- Proven experience troubleshooting and performance tuning distributed systems, IIS, and web applications.
- Fundamental understanding of network concepts (TCP/IP, DNS, HTTP) and traffic management via F5 Big-IP.
- An open, adaptive mindset toward adopting new methodologies, whether that means jumping into a Linux CLI or integrating AI tools into your daily engineering workflow.
- Excellent communication skills, with the ability to convey detailed technical concepts clearly to both peers and non-technical stakeholders.
Bonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.
Compensation: $109,000 - $120,000
Benefits: Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
- Health Insurance (medical, dental, and vision coverage)
- Paid Time Off (including vacation, sick leave, and flexible holiday days)
- 401(k) Retirement Plan with employer matching
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Commuter and/or Transit Benefits (if applicable)
Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment.
