Find similar career opportunities
Production Application Support Engineer Category: Software Development/ Engineering
Main location: United States, North Carolina, Cary
Position ID:J1026-0871
Employment Type: Full Time
Position Description: We CGI is seeking an experienced and motivated Production Application Support Engineer (Hybrid Cloud) to join our infrastructure team supporting a leading global Bank client.
Knowledge of the Fixed Income product set, related market events, market data feeds and an understanding of the trading lifecycle (order routing, execution and settlement).
This is a Full-Time, On-Site employment opportunity located in Cary, NC in a Hybrid Model.
Your future duties and responsibilities: Incident Management & Post Mortem Excellence: Respond rapidly to production incidents with data driven decision making, minimising downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems
Monitoring & Automation: Enhance application health monitoring and implement automation to reduce manual intervention and improve system resilience
Communication: Provide clear, timely updates to business stakeholders and senior technologists during incidents and follow-ups.
Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals
Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks
Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous improvement
Trading desk knowledge - Listed Derivatives, Fixed Income.
Need to work directly with traders in a live trading environment.
Required qualifications to be successful in this role: At least 8+ years of Application Production Support engineering or systems administration experience within large enterprise environments.
• Strong experience with Application Production Support within a trading or financial services environment.
• Proven expertise in production support, incident management, root cause analysis, and service reliability, ensuring high system availability and SLA compliance.
• Experience supporting Unix/Linux infrastructure across on-premises, virtualized, and/or cloud environments.
• Strong knowledge of Unix/Linux operating systems, configuration, administration, troubleshooting, and platform maintenance.
• Experience with Shell/Bash scripting and automation of infrastructure and patching activities.
• Experience with configuration management or automation technologies such as Ansible or equivalent.
• Experience integrating or supporting patch-management and infrastructure tooling.
• Understanding of vulnerability remediation, system hardening, security controls, and patch compliance.
• Working knowledge of enterprise networking, including TCP/IP, DNS, firewalls, and connectivity troubleshooting.
• Experience working within formal change, release, incident, and operational governance processes.
Education: Bachelor's degree in computer science or related field.
#LI-ARK1
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $156,700.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
Skills: - Testing
- Patch Management
- Test automation
- Unix
- Ansible
- BASH
- Linux
- Production Support
- Shell Script
