Job Description
What are we looking for
Provide Functional application technical support to CRD customers in the Fixed Income and Derivative space.
What you will be responsible for
• Function as a central support representative for Fixed Income and Derivatives, collaborating with Product and Engineering to translate client needs into actionable feedback and solutions.
• Provide technical support by diagnosing issues, resolving inquiries, and delivering user guidance and training.
• Investigate complex technical problems, including third-party integrations, and develop and test effective workarounds.
• Deliver high-quality client support, including managing sensitive or high-impact issues with professionalism.
• Adhere to established support procedures while contributing to continuous process improvement.
• Maintain accurate documentation of client interactions and issue resolutions.
• Support special projects and additional duties as needed to support team and organizational objectives
Education & Preferred Qualifications:
• Bachelor's degree in technical discipline (Finance, Economics, Financial Engineering, Fintech, or related field); advanced degree (MBA or Master's) preferred; SIE or CFA Foundations certifications are highly desirable
• Medium to advanced fixed income instruments derivative product knowledge along with an understanding of the Trade Life Cycle.
• Excellent communication and interpersonal skills, with the ability to confidently engage senior stakeholders, facilitate working sessions, and gather requirements effectively
• Strong analytical and problem-solving skills, with a high level of attention to detail and demonstrated experience in process analysis.
• Proven ability to prioritize, manage multiple tasks, and operate effectively in a fast-paced, client-driven environment
• Team-oriented and customer-focused, with a strong commitment to delivering high-quality outcomes
• 0-5 years of experience in financial technology, including trading support, middle/back-office operations, fund accounting, or front-office trading, with exposure to Charles River IMS or similar OMS/EMS platforms
• Basic working knowledge of SQL
Salary Range:
$70,000 - $118,750 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
