Product Support Manager

Quinn Company, your local Caterpillar store, is hiring a Product Support Manager in Indio, California.

Lead a team of branch parts and service employees with responsibility to meet/exceed customer support expectations. Manage service shop, field service, and parts operations for a given branch. Maximize parts and service profitability for a given branch opportunity.

Wages

Starting wage will depend on experience and education. $91,000 - $125,000

Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

 Develop and maintain effective relationships with branch customers to achieve desired parts and service financial objectives.

 Maximize business results in area of responsibility by leveraging company resources and external business partners.

 Demonstrate leadership skills to motivate, develop, and retain a high performing work group.

 Ensure branch level product support operational excellence.

 Communicate effectively across the organization to ensure highest levels of customer support.

 Develop, mentor, and coach branch product support employees.

 Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, standards, and values.

Additional Responsibilities:

 Communicate and teach the value added concept to work group and customers.

 Understand key competitor strengths, weaknesses, opportunities, and threats.

 Identify opportunities for company performance improvements and lead effort to improve.

 Reinforce and teach company strategic plan and company values.

 Identify and mentor high potential employees.

Qualifications

 Proof of high school diploma or General Education Degree (GED).

 College degree or an equivalent 5 years of related industry experience.

 Management or supervision experience.

 5 years minimum industry product support experience.

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