Product Support Engineer

M9 Solutions • $60K — $180K *

Annapolis Junction, MD 20701In-Person

Technical Services

5 - 7 years of experience

2 months ago

Job Overview by Ladders

Qualifications

Active TS/SCI with Full Scope Polygraph clearance.
Bachelor's degree in a technical field such as Computer Science or Information Technology.
Five years of experience in a client-facing technical role.
Proficient in diagnosing issues from log files and system errors.
Strong troubleshooting skills, especially with Java Applications.
Comfortable using the Linux Command Line and Bash scripting.
Familiarity with executing SQL queries and understanding web server setups.

Responsibilities

Install and manage Linux and Windows virtual machines running Java applications.
Collaborate with software engineers to resolve product issues.
Test new software releases before production deployment.
Implement client-specific configuration management practices.
Conduct on-site backups and disaster recovery operations.
Document client requirements and ensure accurate communication.
Perform advanced troubleshooting to identify failing components.

Benefits

Comprehensive benefits package with health, dental, and vision coverage.
Opportunities for professional development and training.
Flexible work arrangements and paid time off.
Supportive and team-oriented work environment.
Various employee engagement programs.

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Full Job Description

Product Support Engineer to work on-site in support of a government contract for a client located in Annapolis Junction, MD. An active TS/SCI with Full Scope Polygraph clearance is required.

Responsibilities

Install, update, configure, administer, troubleshoot, and monitor multiple Linux and Windows virtual machines running open-source and custom Java applications.
Work directly with software engineers who develop and design the products as needed to fix product bugs or other issues that may need additional support.
Test and evaluate new software releases for suitability prior to deploying them in a production environment.
Implement and manage configuration management practices that align with the client's enterprise.
Perform on-site backup and recovery operations to include disaster recovery.
Provide direct knowledge of client requirements and ensure that all requirements are documented and relayed correctly.
Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the client's environment.
Conduct advanced technical troubleshooting to determine what component is failing.
Create and maintain Standard Operating Procedures for uncommon or recurring issues.
Provide weekly status reports on project status, schedule, and issues encountered.

Required Skills and Qualifications

Active TS/SCI with Full Scope Polygraph clearance.
Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field.
Five (5) years of relevant work experience in a client-facing role as a system integrator, system administrator, or system engineer.
Ability to read and diagnose issues from log files and system errors.
Strong troubleshooting skills.
Experience administering and troubleshooting Java Applications.
Knowledgeable and comfortable with the Linux Command Line (Bash).
Bash Scripting.
Able to read JavaScript.
Able to execute entry-level SQL Queries with MySQL or MSSQL.
Experience installing, configuring, or maintaining web servers like Jetty, Apache, or IIS.
Clear understanding of networking, sockets, and web methods.
Strong understanding of PKI, certificates, and key management.

Full-Time Employee Compensation

M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits

Salary Range

$60,000-$180,000 USD

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About M9 Solutions

M9 Solutions is an IT consulting and staffing firm that provides services to clients in a variety of industries, including healthcare, finance, and government. The company offers a range of services, including project management, software development, and data analytics. M9 Solutions was founded in 2010 and is headquartered in Durham, North Carolina.

Learn more about M9 Solutions

Size

50 employees

Industry

Information Technology

* Ladders Estimates

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