Job DescriptionThis product support engineering role will provide internal and external customers with product support for Agilent Lab Advisor, Lab Assist, QTOF Diagnostics, and TCD Software.
This position has responsibilities to accommodate the existing need for Acquisition Software support while accommodating future needs to meet customer diagnostic software expectations.
- Providing tier 3 technical support, developing/implementing software features and defect resolutions, and creating technical training content.
- Frequent collaboration with R&D design engineers to establish product requirements.
- Participate in the design and review of product coding as well as the debugging, validation, and testing of diagnostic software elements.
- Frequent interaction with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules
- May be responsible for writing product/process user documentation
- Deliver technical training to the Agilent technical support teams, such as field service and remote service engineers
Qualifications- Bachelors or equivalent.
- Experience with analytical scientific instruments is required.
- LC and/or MS experience required.
- 8+ years of relevant experience required or 5+ years relevant experience with an advanced degree.
- Software engineering experience in designing and supporting complex software systems
- Strong background of software engineering principles using C and/or C++, Real Time Operating Systems (RTOS) and concurrent programming.
- Fluent in Python and/or other scripting languages.
- Knowledgeable in web server technology and Rest APIs.
- Travel: 20% of the time (domestic and international).
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least October 14, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $163,008.00 - $254,700.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Travel Required: 25% of the Time
Shift: Day
Duration: No End Date
Job Function: Marketing
