Job InformationBuild Better Products Through Better Service InsightsAt Doosan Bobcat, our success is powered by our people. As one global team, we work together to deliver innovative products and exceptional service to our customers while helping build stronger businesses and communities.
We are seeking a
Product Service Manager to help identify, prioritize, and resolve product issues that affect our dealers and customers. In this highly collaborative role, you will connect real-world equipment performance and field feedback with teams across Engineering, Quality, Manufacturing, Product Management, Parts, Sourcing, Product Liability, and other areas of the business.
You will play an important role in improving product quality, reliability, performance, and serviceability. This position also supports product concerns involving
engine, power-unit, and power-plant technologies, making relevant technical knowledge or experience within these areas an important part of the role.
If you enjoy solving complex product challenges, translating technical information into action, and bringing together teams to improve the customer experience, this opportunity may be a strong fit for you.
Role & ResponsibilityLead Product Issue Identification and Resolution- Lead efforts to identify, evaluate, and prioritize emerging product issues.
- Partner with cross-functional teams to investigate product concerns and support solutions that improve product quality and reliability.
- Use dealer, customer, field, and warranty information to provide clear updates on product performance.
- Provide Manufacturing, Product Management, Quality, and Engineering teams with current information about field conditions, product concerns, and performance trends.
- Develop strong working relationships with dealers, customers, suppliers, and internal business partners to gather information, share findings, and support product improvements.
Connect the Field with Internal Teams- Serve as a key communication link between Territory Support Managers, dealers, customers, and internal teams.
- Communicate product information in a clear, concise, and consistent format.
- Keep field staff and dealer service, sales, and parts teams informed about product changes, emerging concerns, and recommended actions.
- Translate complex technical information into practical guidance for internal and external audiences.
Recommend and Support Field Solutions- Recommend field modifications related to assigned products and technologies.
- Help develop the technical justification, internal documentation, and communications required to support field modifications.
- Coordinate information for dealers, field staff, and end users to help ensure product updates are clearly understood and effectively communicated.
Influence New Product Development- Represent the needs and experiences of customers and dealers during new product development.
- Provide feedback related to current product quality, reliability, performance, and serviceability.
- Work with cross-functional partners to incorporate field insights and service considerations into product decisions.
Deliver Product Updates and Technical Training- Conduct or oversee product update training related to product improvements and new product introductions.
- Support training for dealer teams and internal field staff.
- Communicate technical updates to audiences throughout the organization and dealer network, including global stakeholders.
Job Requirement- Bachelor's degree in Engineering.
- Five to seven years of relevant experience.
- At least two years of hands-on equipment operation experience involving construction or agricultural equipment.Technical product knowledge and aptitude.
- Knowledge or experience involving engine, power-unit, and/or power-plant technologies.
- Demonstrated ability to work effectively across functions and influence outcomes through collaboration.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to build productive relationships with dealers, customers, suppliers, and internal partners.
- Strong time-management, organizational, and prioritization skills.
- Proficiency with Microsoft Office.
- Ability to travel 10-24%.
Why This Role MattersThe Product Service Manager helps turn field experience into meaningful product improvements. By connecting dealers and customers with the teams responsible for designing, building, supporting, and improving our equipment, you will help:
- Improve product quality and reliability.
- Increase equipment serviceability and performance.
- Identify emerging issues earlier.
- Strengthen communication across the dealer network.
- Bring the voice of customers and dealers into product development.
- Deliver clearer product updates and technical training.
- Support an exceptional customer and dealer experience.
