Product Owner, Manager (Salesforce CRM) The Product Owner, Manager (Salesforce CRM) is responsible for collaborating with business, customer, and technical stakeholders while owning and managing the product backlog for a specific product or feature set. They drive product execution and ensure delivery aligns with business and stakeholder outcomes. They understand the customer needs and translate customer and stakeholder objectives into defined epics, features, and user stories. They steward roadmaps, required integrations, data and architectural pattern adherence, manage backlogs, and assess team outputs. They contribute to the vision and roadmap on behalf of their product, represent the voice of the customer whether internal or external, and assess team outputs to ensure adequacy against requirements.
Primary duties may include, but are not limited to: - Owns and prioritizes the product backlog, ensuring alignment to business objectives, customer needs, and regulatory or compliance constraints.
- Acts as the voice of the customer, translating stakeholder input, market insights, and user feedback into clear, actionable user stories and backlog items.
- Represents business and customer needs with clarity and depth, bridging strategic goals with team-level delivery through well-defined, outcome-driven priorities.
- Communicates and makes decisions with confidence and clarity, ensuring that value expectations and scope changes are transparent and agreed upon throughout delivery cycles.
- Collaborates with the Team-of-Teams Lead to align execution priorities and delivery goals, while proactively helping to remove blockers and support delivery flow.
- Continuously assesses team outputs against requirements, ensuring delivered features meet intended outcomes, acceptance criteria, and customer satisfaction goals.
- Monitors product health and viability, balancing short-term delivery pressures with long-term vision, cost-effectiveness, and sustainability of the product roadmap.
Scope: Manages a single product or feature set within a team.
Autonomy: Operates under guidance from senior roles or product leadership.
Influence: Limited to team-level decisions; collaborates with stakeholders but doesn't drive strategy.
Complexity: Focuses on execution-writing user stories, managing backlog, and ensuring sprint delivery.
Required Education and/or Certifications- Bachelor's Degree required.
Required Work Experience- Must have 3+ years of experience as a Product Owner, Product Manager, or similar role, with a focus on cloud-based CRM software.
- Must have hands-on experience in Salesforce Sales and Service Clouds and awareness in Salesforce Marketing Cloud.
- Strong understanding of modern web technologies, and digital ecosystems.
- Experience working in Agile/Scrum environments helpful.
- Experience in Insurance and Financial Services strongly preferred.
Salary Band: 6C
#LI-SD1
#LI-HYBRID
This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.
We offer a comprehensive total rewards package designed to support you both at work and at home. Full-time and part-time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
- Medical & prescription, dental, vision insurance
- Health Savings Account & Flexible Spending Accounts
- Paid Time Off
- 10 weeks 100% paid parental leave (after completing 12 months of employment)
- 401(k) Plan with company match
- Pension Plan
- Company paid life & disability insurance
- Wellness Program & Company paid employee assistance program
- Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)
If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.
