Job Description4 Days in the office from our locations in Johnston RI, or Westwood MA only. Role is not relocation eligible. Product Owner, Everyday AI ProductivityThe RoleAs AI becomes a larger part of how enterprises and their colleagues work every day, Colleague Technology Services is building an everyday AI productivity program: the AI tools colleagues use to draft, analyze, research, and synthesize in their daily work. You will own this portfolio of tools and define its strategy, from intake and prioritization through enablement to scale and impact, and you'll communicate progress and value to leadership.
This role requires real fluency in how these platforms work. You'll need to understand their capabilities, connectors, and integrations well enough to collaborate cross-functionally on our roadmap, settle prioritization questions, and guide business leaders. You don't need to be an engineer, but hands-on building experience helps, and you'll work closely with the teams who implement your decisions.
What You'll OwnIntake and prioritization- Own the front door for requests: new capabilities, connectors, and use cases
- Assess each for colleague value, risk, cost, and feasibility, then say yes, no, or "not now" and explain why
Roadmap and rollout- Co-author the rollout roadmap with other technology and business roadmap owners, keeping it consistent with related enterprise roadmaps and bank standards
- Track vendor releases, run pilots with clear success criteria, and recommend expand, adjust, or stop
- Decide what we enable and in what order based on colleague value, risk, and cost
Governance and approval- Partner with cross-functional SMEs and process owners to move requests through review
- Turn approval conditions into clear guidance for colleagues and keep tools within them
Delivery- Partner with engineering and platform teams to take capabilities from backlog to production
- Define acceptance criteria and coordinate release readiness and production support
Licensing and cost- Design and implement the persona-based licensing approach: allocation, utilization tracking, and cost forecasting
- Develop and manage the budget, and partner with operations to put the approach into practice
Metrics and impact- Define success metrics and track product health: adoption, depth of use, feature utilization, and business value, using usage data, support trends, and colleague feedback
- Report on performance to leadership
Adoption and community- Lead the adoption strategy and direct enablement: set priorities and success measures, and guide the enablement team as it delivers training, communications, office hours, and shared assets
- Lead a community of practitioners who use these tools, learn what works, and help others do the same
- Tell the story of how everyday AI productivity is changing work
Who You Are3+ years as a Product Owner, Product Manager, or similar role owning enterprise technology products, platforms, or programs. You've managed backlogs and competing priorities across multiple stakeholders and can explain technical capability to non-technical audiences.
You've launched or scaled new technology in a large, regulated enterprise, including the change management and adoption work that makes it stick. You've worked with risk, security, compliance, and other cross-functional teams, and you know how to move through review cycles without getting stuck.
You have hands-on experience with enterprise AI tools. You've used them in real work, led a pilot, or driven adoption, and you understand their capabilities, connectors, integrations, and constraints.
You stay current and make good calls under uncertainty. The tools move fast and this is a new program. You experiment with emerging tools, build internal playbooks from what works, and adapt as vendors change.
Preferred- Financial services experience
- Experience managing software licenses, utilization, or spend
- Experience with community or champion-based adoption models
- Product ownership certification (CSPO, PSPO, SAFe POPM)
- Bachelor's degree
First Year, You Will Have Built- Launched the everyday AI productivity program as an operationalized offering across Citizens
- A working process for intake, triage, and prioritization
- License and cost management that tracks spend against adoption
- A growing community of practitioners who use these tools and share what works
- A collection of reusable assets, templates, and guidance, so teams don't start from zero
- A roadmap of feature and connector enablement, with clear business value stories showing what's changing
Pay Transparency The salary range for this position is $110,000 - $147,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience..
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
