Position Summaryathenahealth is seeking a Product Operations, Senior Associate- Clinicals to help shape how Product Operations drives product delivery, decision-making, and operational consistency across the athenaOne portfolio, with a focus on athenaClinicals and value-based care offerings.
This role partners with product managers and cross-functional teams to support feature execution, strengthen governance, and improve how work moves through the product lifecycle. The position is based in Belfast, ME or Boston, MA, with a minimum of one day per week in office.
Core Responsibilities
- Feature delivery and portfolio support
- Partner with product managers to support feature delivery from idea through general availability.
- Surface risks, trends, and portfolio insights to inform decision-making.
- Coordinate cross-team and portfolio dependencies.
- Support adherence to product development timelines and operating cadences.
- Alpha, beta, and release readiness
- Support alpha and beta planning by reviewing test design and challenging assumptions.
- Help ensure features are measured against clear success criteria.
- Support readiness and release activities for AI-enabled product features.
- Help validate use cases, assess risk, and prepare customer-facing materials.
- Data analysis and decision support
- Analyze portfolio data to identify risks, tradeoffs, and opportunities.
- Communicate recommendations that support product prioritization.
- Hold product managers and product analytics partners accountable for measuring business and user outcomes.
- AI-enabled productivity and execution
- Use AI tools to summarize information, draft analysis, and compare options more efficiently.
- Spend more time validating decisions and improving the quality of product execution.
- Support the use of AI tools in day-to-day Product Operations work.
- Continuous improvement and operating clarity
- Identify recurring issues and share insights that improve team processes.
- Provide consultative guidance that reduces ambiguity around roles, data, and decision rights.
- Support presentations, status updates, and decision materials for product and leadership stakeholders.
- Help document workflows, standards, and best practices for Product Operations.
- Assist with special projects that improve product operating practices or support broader priorities.
Required Experience & Skills
- Bachelor’s degree or equivalent practical experience.
- 5+ years of professional experience.
- 1–2 years of experience in product management, product operations, or a related field.
- Experience with electronic health records, clinical workflows, population health, and value-based care payments preferred.
- Experience with AI tools such as Claude, GPT, Codex, or similar tools.
- Demonstrated ability to use AI and automation tools in daily work to improve productivity and decision-making.
- Strong understanding of the software development lifecycle and agile methodologies.
- Healthcare technology experience strongly preferred.
- Proven ability to influence partners across functions and levels without direct authority.
- Strong analytical and communication skills with the ability to translate complex information into clear actions.
- Comfortable working in ambiguous, fast-changing environments.
- Self-directed with strong follow-through and accountability.
Expected Compensation
$83,000 - $141,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevantknowledge and skills, how your qualifications compare to others in similar roles,and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
