Your ImpactAxon Air is redefining how organizations see and respond to the world through next-generation drone solutions - spanning Public Safety, Enterprise, and Federal customers. As our Product Operations Manage I, Customer Operations, you'll be the internal engine behind every deal, from quote to purchase order to delivery, and the go-to contact between Axon Air and our external Revenue Operations partners. You'll get a front-row seat to how a complex product becomes a simple, scalable sales motion - and as a self-starter who loves solving operational puzzles, you'll find and build the automations that make it even simpler.
What You'll DoLocation: Onsite at our office in Sterling, Virginia.
Reports to: Head of Product Operations, Axon Air & Dedrone
Direct Reports: None
- Release purchase orders and manage order administration end-to-end, from quote to fulfillment
- Become Axon Air's deal-processing product expert, helping Quoting and Commercial Operations teams understand our products so deals get structured right the first time
- Shape process improvements to quoting, ordering, and booking workflows alongside external Revenue Operations teams
- Participate in sales strategy formulation to refine the go-to-market motion for each market segment and region
- Catch issues before they become delays by reviewing quotes and purchase orders for accuracy
- Build automations and tools that simplify sales operations - leave it better than you found it
- Keep sales enablement materials sharp and useful for navigating deal complexity
- Learn each sales team's workflow before proposing solutions - relationships first, fixes second
- Flag process gaps to Product Operations leadership and external partners, and help design the fix
What You Bring- Bachelor's degree or relevant work experience
- 3+ years in sales operations, order administration, product operations, or similar
- Sharp attention to detail - you catch the error before it becomes a problem
- A builder's curiosity: you see a manual process and want to automate it
- Comfort with ambiguity and complex deal structures
- Experience with Salesforce or similar CRM/CPQ tools
- A ground-up mindset - you learn the workflow before you redesign it
- Strong communication skills and the ability to influence both external partners and internal teams
Work LocationThis role is based out of our Sterling Office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits that Benefit You- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range
$64,800-$103,680 USD
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
