Responsibilities

The CSAM Product Operation Manager will play a key role in supporting and optimizing the product operations related to the detection, reporting, and prevention of Child Sexual Abuse Material (CSAM) across our platforms. This position requires a strong understanding of content moderation, operational workflows, and cross-functional collaboration to ensure compliance and safety. Responsibilities - Oversee end-to-end CSAM detection and removal operations, ensuring timely and effective handling of cases. - Monitor key metrics and incident trends, driving data-informed improvements to workflows and tooling. - Develop and optimize SOPs, escalation frameworks, and automation solutions to enhance operational efficiency. - Ensure compliance with legal and regulatory requirements, including reporting and audit support. - Partner cross-functionally with Product, Engineering, Legal, and Trust & Safety teams to assess risks, improve processes, and support incident response.

Qualifications

Minimum Qualifications - Bachelor's degree or above. - 3+ years of experience in Trust & Safety, product operations, or content moderation. - Knowledge of CSAM regulations and industry best practices. - Strong analytical, communication, and problem-solving skills. - Ability to manage sensitive and high-impact content professionally. Preferred Qualifications - Experience at tech platforms or social media companies. - Direct experience in CSAM or related Trust & Safety operations. - Familiarity with automation tools and workflow management systems. - Experience working in cross-regional or global teams.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.