Job Title: Senior Product Manager
Industry: Information Technology / Enterprise Software / IT Service Management (ITSM)
Location: Washington, DC; Client Site
Job Status: Full-Time
Summary:
Our client is seeking a Senior Product Manager to lead the vision, strategy, and execution of an enterprise workflow management platform supporting mission-critical operations. The successful candidate will manage the product lifecycle from strategy through implementation, collaborating with business stakeholders, technical teams, and security partners to deliver scalable, user-centered workflow solutions. This role will drive Agile product development, prioritize initiatives based on business value, and continuously improve platform capabilities and user experience.
Key Responsibilities:
- Define and manage the product vision, strategy, roadmap, and lifecycle for enterprise workflow management platforms.
- Gather, analyze, and document business, functional, and technical requirements from stakeholders.
- Translate business requirements into product specifications, user stories, acceptance criteria, and prioritized product backlogs.
- Partner with business, IT, security, compliance, and operations teams to develop and deliver IT Service Management (ITSM) workflows and platform capabilities.
- Conduct user research, workflow analysis, journey mapping, and product discovery to identify business needs and improve user experience.
- Prioritize product features and enhancements based on business objectives, user feedback, data analysis, and key performance indicators (KPIs).
- Lead Agile/Scrum product development teams through planning, sprint execution, testing, release, and continuous improvement.
- Define and monitor product success metrics and implement improvements based on performance data and customer feedback.
- Communicate product strategy, roadmap, priorities, and project status to executive leadership and cross-functional stakeholders.
- Balance short-term product delivery objectives with long-term platform strategy and scalability.
- Support service desk, incident management, change management, and workflow optimization initiatives.
- Manage ongoing product enhancements, platform governance, and operational support activities.
- Collaborate with technical teams to ensure secure, compliant, and scalable enterprise solutions.
- Perform other related duties as assigned.
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science, or a related field.
- Minimum of ten (10) years of professional experience.
- Minimum of six (6) years of direct product management experience, including at least three (3) years managing enterprise software platforms.
- Experience with enterprise product management and product roadmap development.
- Experience gathering requirements, conducting business analysis, and managing product backlogs.
- Experience writing user stories and working within Agile/Scrum methodologies.
- Strong stakeholder management and cross-functional collaboration skills.
- Knowledge of IT Service Management (ITSM) principles and frameworks.
- Experience managing service desk/help desk workflows, incident management, and change management processes.
- Experience with ServiceNow.
- Ability to analyze data and prioritize product initiatives using KPIs and user feedback.
- ITIL 4 Foundation Certification, Certified Product Manager, or equivalent certification preferred.
