Product Manager, Zoom Phone

What You Can Expect

In this role, you'll shape the direction of cloud telephony features as part of the Zoom Phone product team, owning objectives and KPIs that directly influence how millions of people communicate at work. You'll work at the intersection of customer insight, data, and cross-functional execution, translating complex telephony requirements into reliable, user-centered product experiences. This is a role for someone curious about how enterprise communication evolves and energized by delivering scalable solutions in a fast-moving environment. This is a hybrid position that requires on-site presence 2 days per week at our San Jose, CA office. Remote arrangements are also available for this role.

Responsibilities

• Define and prioritize product features and enhancements for Zoom Phone, grounded in customer insight and strategic business value.
• Translate customer needs into well-defined user stories, business requirements, and functional specifications for core telephony systems and services.
• Own and maintain the product backlog, partnering with engineering and design to drive iterative, agile delivery.
• Partner with product managers, product marketing, and cross-functional stakeholders to define and evolve the core telephony platform roadmap.
• Analyze product KPIs and usage data to surface trends, validate requirements, and drive improvements that increase customer satisfaction.
• Evaluate competitive and adjacent products, track industry trends, and engage directly with customers and stakeholders to sharpen product direction.

What We're Looking For

• Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent experience, with 5+ years of product management experience focused on telephony solutions.
• Excellent communication skills, with a demonstrated ability to influence across teams, simplify complex ideas, and drive clear decisions in ambiguous environments.
• Proven success in telephony-centric businesses, including enterprise SaaS, communication, and collaboration products, with the ability to deliver innovative solutions in dynamic environments.
• Strong understanding of cloud and on-premise enterprise unified communications platforms, with a track record of translating technical complexity into compelling product experiences.
• Familiarity with telephony protocols including SIP signaling, RTP, WebRTC, and H.323, as well as hardware such as PBX systems and IP phones.
• Working knowledge of network quality factors, including QoS, latency, jitter, and packet loss, and their impact on call quality.
• Experience integrating telephony services via RESTful APIs and managing product delivery using Agile and scrum methodologies.

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.