Overview
The Product Manager & Trainer is responsible for managing the MedRx product portfolio while providing strategic direction, regulatory expertise, customer education, and technical training. This role serves as the local voice of the customer and partners with Sales, Service, Quality, Marketing, Marketing, Marketing Operations, R&D, Global Product Management, and Global Strategic Marketing to support product strategy, launches, lifecycle initiatives, customer adoption, compliance, and post-market support.
Full-time benefits include:
- Medical, dental, prescription, and vision benefits
- 24/7 virtual medical care
- Employee Assistance Program for you and your family
- 401(k) with company match
- Company-paid life insurance
- Supplemental insurance for yourself, your spouse/partner, and your children
- Short-term and long-term disability insurance
- Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or
- Dependent Care
- Pet Insurance
- Commuter accounts
- Employee Perks (tech discount)
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Responsibilities
- Manage the MedRx product portfolio, partnering with global teams to support product strategy, roadmap development, launches, enhancements, and product lifecycle activities.
- Perform product training for customers and distributors both online and in person.
- Create product training videos, product manuals, product specifications, datasheets, and product development documentation.
- Participate in industry events and training sessions including presentations and booth operations.
- Identify product and market opportunities based on customer needs, regulatory requirements, technology advancements, clinical considerations, and competitive trends.
- Lead product launch and commercialization activities, including forecasting, sales readiness, training, positioning, collateral, and post-launch support.
- Serve as a subject matter expert for MedRx products, providing product, application, and technical support to Sales, distribution partners, and customers.
- Serve as the trainer for courses hosted by e3 Diagnostics, coordinating course requirements and delivering training to customers and employees.
- Provide practical guidance on applicable audiometry, fitting, test box requirements, best practices, testing quality, and process improvement.
- Troubleshoot product and testing issues and recommend solutions to improve equipment utilization, testing quality, and customer outcomes.
- Gather and communicate customer, market, clinical, and competitive insights to support product development and commercial strategies.
- Partner with Quality and other stakeholders on post-market surveillance, escalated product complaints, and product quality, performance, or safety concerns.
- Build effective relationships with customers, medical professionals, manufacturers, key opinion leaders, internal stakeholders, and regulatory officials.
- Perform other duties as assigned.
Qualifications
- Deep knowledge of audiology fitting systems and the requirements they must conform to.
- Ability to understand, demonstrate, and teach the use of all products sold by MedRx.
- Strong commercial and analytical mindset with the ability to translate customer insight into product, training, and sales requirements.
- Strong project management, organizational, and time-management skills, with the ability to manage multiple priorities and meet deadlines.
- Excellent written, verbal, presentation, facilitation, and interpersonal communication skills.
- Ability to explain complex clinical, technical, and regulatory information in a practical and understandable way.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work effectively and tactfully with customers, medical directors, key opinion leaders, regulatory officials, manufacturers, sales teams, and global stakeholders.
- Proficiency with Microsoft Windows, PowerPoint, Outlook, and related business applications.
- Demonstrated customer focus, collaboration, sound judgment, disciplined follow-through, and ownership of assigned products and outcomes.
- Ability to troubleshoot customer equipment issues and identify gaps in their processes leading to unacceptable fitting results.
- Ability to effectively and tactfully communicate with medical directors, regulatory officials, etc., to plan, and coordinate work activities.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
Education and Experience:
- Bachelor’s degree in business, marketing, engineering, health sciences, or a related field required.
- Audiology degree preferred
- Audiology clinical experience required.
- Three or more years of experience in product management, clinical, commercial, training, or technical product roles, preferably within medical technology, diagnostics, occupational health, or a related field.
- Experience supporting product launches, lifecycle management, customer training, or commercial enablement across multiple stakeholders.
Travel:
- This position is subject to travel up to 30% of the time.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine.
- Prolonged periods of standing, extending over 8 hours a day.
- Must be able to lift and carry up to 50 pounds at times.
Pre‑Employment Requirements
- Clear background check including criminal history, motor vehicle records search and education verification.
- Must pass Drug Test.
- Must have a valid driver’s license and be able to maintain a clear driving record.
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