As part of the global Digital Enterprise team, this role will support in execution of strategic initiatives that support the innovation, launch, and global scale-up of digital-enabled Success Services. This role is responsible for project management, operational planning, cross-functional coordination, and implementation activities that enable successful deployment and long-term sustainability of service offerings.
Working closely with Product Management, Commercial, Operations, Medical, Legal, Regulatory, Quality, and Technology teams, the Manager helps translate strategic priorities into executable plans, ensures launch readiness, and supports the development of scalable operating models. This role also plays a key role in establishing and managing processes that support the transition of services from innovation and launch into steady-state operations.
Key ResponsibilitiesSuccess Services Project Management- Manage cross-functional programs that support Success Services innovation, pilot execution, launch preparation, and scale-up activities.
- Develop and maintain detailed project plans, timelines, risk registers, issue logs, and stakeholder communications.
- Coordinate activities across global and regional teams to ensure alignment and timely execution of program milestones.
- Support governance processes, leadership reviews, and decision-making forums through preparation of program updates and recommendations.
- Track progress against objectives and escalate risks, dependencies, and resource constraints as needed.
Global Launch & Scale-Up Enablement- Support operational readiness planning for new service launches and market expansions.
- Coordinate the development of launch playbooks, implementation frameworks, training materials, operational procedures, and support documentation in partnership with service teams and customer success.
- Partner with regional stakeholders to facilitate service deployment and adoption while maintaining alignment with global standards.
- Monitor launch performance and gather feedback to identify opportunities for process improvement and optimization.
- Help standardize operational workflows and best practices to enable scalable service delivery.
Sustaining Product & Service Operations- Develop and maintain processes supporting service lifecycle management, enhancements, governance, issue resolution, and operational support.
- Coordinate transition activities from development and launch teams into ongoing operational ownership.
- Support prioritization and management of post-launch enhancements and continuous improvement initiatives.
- Facilitate cross-functional collaboration to ensure operational, technical, and business requirements are appropriately addressed.
Operational Excellence & Performance Management- Develop and maintain dashboards, KPIs, and reporting mechanisms to monitor service performance, adoption, operational effectiveness, and customer outcomes.
- Analyze program and operational data to identify trends, risks, and improvement opportunities.
- Support business case development, impact assessments, and value measurement activities.
- Drive continuous improvement efforts that enhance scalability, efficiency, and customer experience.
Cross-Functional Leadership- Build strong working relationships across Product, Commercial, Operations, Technology, Legal, Medical, and Quality teams.
- Facilitate cross-functional meetings, working sessions, and stakeholder communications.
- Promote operational discipline, transparency, and execution excellence across initiatives.
What Success Looks Like- Innovation initiatives are executed effectively and transitioned successfully into launch planning.
- Global service launches occur with clear operational readiness and stakeholder alignment.
- Scalable processes, documentation, and governance models are established and maintained.
- Services transition smoothly into sustaining operations with clear accountability and support structures.
- Program milestones, timelines, and business objectives are achieved through strong cross-functional coordination.
Qualifications- Bachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or related field.
- 5+ years of experience in project management, product operations, digital health, service operations, or related functions.
- Demonstrated experience leading complex cross-functional programs in a global environment.
- Experience launching and scaling products, services, or customer success programs.
- Strong understanding of operational processes, governance, and organizational design.
- Excellent stakeholder management, communication, and influencing skills.
- Strong analytical, problem-solving, and project management capabilities.
Preferred- Experience in healthcare, medical devices, digital health, or connected care solutions.
- Experience developing operating models and sustaining product organizations.
- Knowledge of Agile, Product Management, and Change Management methodologies.
- PMP, PgMP, Agile, Scrum, or equivalent certification preferred.
- Experience working with globally distributed teams and regional markets.
Success Measures- Successful delivery of Success Services innovation initiatives on time and within scope.
- Effective launch and scale-up of global service offerings.
- Establishment of a sustainable operating model and sustaining product organization.
- Improved service adoption, operational efficiency, and customer outcomes.
- Achievement of defined business case and performance objectives.
- High stakeholder satisfaction and cross-functional alignment.
Location: Deerfield / Hybrid or Remote
Travel: 5-10% as required to support global initiatives and stakeholder engagement.
We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $108,000.00 - 135,000.00 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
US Benefits at VantiveThis is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan ("Aon PEP"), Vantive's 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive's US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive
