Location RequirementThe work arrangement for this role is hybrid, requiring three (3) days in a Segra office with flexibility to work remotely two (2) days each week.
Location: Any Segra office; Kansas City, MO and Charlotte, NC are preferred.
Role OverviewThe Product Manager I is responsible for managing the full product life cycle for 3-4 telecommunications products at various stages of development. This role is critical in shaping the vision, strategy, and execution of Segra's product portfolio. The ideal candidate brings a collaborative mindset, technical depth, and the ability to work cross-functionally to deliver high-quality solutions.
This position supports pre- and post-sale activities across more than 20 states and multiple verticals, including Enterprise, Carrier, Government, Education, Channel Partners, and Agents. Infrequent travel may be required.
Key ResponsibilitiesBusiness Operations- Engage internal and external stakeholders to gather feedback, prioritize initiatives, and align product direction with business goals.
- Collaborate across teams to develop market and competitive intelligence.
- Define, track, and analyze KPIs to measure product performance and drive continuous improvement.
- Maintain deep knowledge of assigned products, including technology, pricing, and market trends.
- Participate in and occasionally lead Quarterly Department Meetings to communicate product updates, challenges, strategy, training opportunities, and future enhancements.
Product Life Cycle Management- Own all phases of the product development life cycle: concept and research, planning and design, financial modeling, scope definition, development and testing, launch, evaluation, maintenance, enhancement, and end-of-life.
- Evangelize products internally through training and enablement, ensuring teams understand positioning, value propositions, and competitive advantages.
- Partner cross-functionally with Sales Engineering, Network Engineering, NOC, Project Management, Procurement, Outside Plant, Carrier Relations, Legal, and other teams to define requirements and deliver solutions that meet customer expectations.
- Oversee development of connectivity and communication solutions, including 5G and Packet Core technologies.
- Ensure products meet security standards and comply with industry regulations and best practices.
- Educate sales and engineering teams on product capabilities, demos, solution design, and sales requirements.
- Instruct operational teams (NOC, provisioning, field services, etc.) on installation, deployment, and support processes.
- Coordinate product launches with Marketing, Sales, Engineering, and other stakeholders.
- Document workflows, systems requirements, regulatory considerations, taxation, and billing impacts.
- Support product retirement and alternate vendor evaluations when required (e.g., SONET, TDM, DSL).
- Serve as the cross-functional leader accountable for all aspects of assigned products.
Marketing & Technical Writing- Review and edit technical content for marketing collateral, sales materials, blogs, and web pages.
- Support strategic sales opportunities and RFPs with technical responses.
- Provide guidance on special MSA or SLA product requests.
- Act as a verbal and written spokesperson for seminars, conferences, and trade shows.
- Create white papers, product definitions, competitive data sheets, training materials, presentations, and videos from the ground up.
Required Qualifications- Associate's degree in Information Science, Computer Science, Business Administration, Engineering, or equivalent combination of education and experience.
- Minimum of 3 years of experience supporting or managing telecommunications products and services.
- Working knowledge of the OSI model and experience with technologies such as Metro Ethernet, Transport Delivery, IP-based services, Cyber/Network Security, Data Centers, Private/Public Cloud, SD-WAN, Wi-Fi, or Voice/Collaboration solutions (Hosted PBX, SIP Trunking, PRI, UCaaS).
- Understanding of production network environments and critical infrastructure.
- Knowledge of telecom business practices, order processing, provisioning, and service activation.
- Experience navigating vendor selection, contracts, and negotiations.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Preferred Qualifications- Bachelor's degree or advanced technical degree.
- Telecommunications, Project Management, or Business certifications such as PMP, Six Sigma, CCNA/CCNP/CCDA, MEF, CCSP, CISSP, CompTIA A+/Security+, Fortinet NSE 1-3, or similar.
Key Competencies- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills, including public speaking.
- Ability to manage multiple projects independently and thrive in ambiguous environments.
- Comfortable engaging in detailed technical discussions with engineering teams.
- Proven ability to build and maintain strong internal and external relationships.
- Demonstrates integrity, accountability, and a results-driven mindset.
Salary Range$100,000 - $125,000 annually, based on experience and qualifications.
Benefits OverviewSegra offers a comprehensive benefits package to full-time employees, including:
- Medical, dental, and vision insurance
- Life insurance
- 401(k) with company match and immediate vesting
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, and floating holidays
- Volunteer days and parental leave
- Legal, accidental, hospital indemnity, identity theft, and pet insurance
