What will you do?- Business Growth & Portfolio Ownership:
- Own the P&L for the Water Purification portfolio, including revenue growth, margin, and customer base health
- Lead strategies to grow new customer acquisition
- Identify and execute opportunities to expand product offerings, vendor partnerships, and packages
- Execute annual price increase strategies while balancing retention and competitiveness
- Partner with Sales, Marketing, Field, and Call Centre teams to drive growth and execution excellence
- Customer Retention & Lifecycle Management:
- Develop and execute retention strategies to manage and reduce customer churn
- Segment customers by churn likelihood and deploy targeted retention initiatives
- Partner with Call Centre and Field teams to improve customer experience and save rates
- Lead loyalty, upgrade, and cross-sell initiatives to increase customer lifetime value
- Strategic Planning & Product Roadmap:
- Build and maintain a 2-year roadmap for Water Purification products and services
- Identify opportunities for innovation (e.g., filtration technology, service models, sustainability)
- Drive new product introductions and go-to-market strategies
- Support Supply Chain with forecasting and inventory planning
- Cross-Functional Leadership:
- Collaborate closely with Marketing to develop effective campaigns and value propositions
- Align with Finance, Legal, Procurement and Operations on pricing, promotions, and governance
- Ensure CRM accuracy for pricing, products, and packages
What do you bring?- 7+ years' experience in product/category management in Water Purification, Plumbing, Home Services or adjacent industries
- Excellent cross-functional leadership and stakeholder management skills
- Strong analytical and financial modeling skills
- Experience managing RMR (recurring monthly revenue) portfolios
- Strong understanding of retention, pricing strategy, and lifecycle management
- Proven ability to drive profitable growth through product strategy and execution
- Advanced MS Excel skills
- MBA or technical background considered an asset
This posting is for a new vacancy.
We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.
For more information, please visit www.reliancehomecomfort.com
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