Product Manager - Public Safety & JusticeThe RoleWe're looking for a technology-focused Product Manager to bring new enterprise software products to market within NiCE Public Safety & Justice.
You'll work with customers, engineering, and business stakeholders to identify customer needs, shape product requirements, and lead products from discovery through development, launch, and ongoing improvement.
What You'll Do - Own product launches: Take new software products from concept and MVP through external launch and beyond.
- Understand customers: Lead discovery to identify customer problems, needs, and market opportunities.
- Define product direction: Translate customer insights into requirements, roadmaps, and priorities.
- Collaborate across teams: Work with engineering, design, sales, and product leadership to deliver successful products.
- Support go-to-market: Partner with sales and other teams on product positioning, demos, and launch readiness.
- Improve products: Use customer feedback and market insights to guide future development.
What You'll Bring - 3+ years of Product Management experience in B2B software, enterprise technology, or a related field.
- Proven experience taking a new software product or major product offering from discovery through launch to external customers.
- Experience owning products after launch and driving improvements.
- Strong customer discovery, prioritization, and product requirements skills.
- Technical fluency and the ability to work effectively with engineering teams.
- Strong communication and problem-solving skills.
- Willingness to travel to customer sites, partners, and industry events as needed.
Nice to Have - Experience in Public Safety & Justice, 911/emergency communications, CAD/RMS, law enforcement, or digital evidence.
- Familiarity with regulated environments or enterprise technology integrations.
- Experience with technology partnerships or AI-enabled products.
Public Safety & Justice experience is a plus, not a requirement. We're open to candidates from other enterprise technology backgrounds who have the right product ownership and launch experience.
How We Work You'll join a collaborative team that values customer-focused thinking, clear communication, and moving quickly from ideas to execution.
Atlanta-based team members work in the office two days per week. Candidates elsewhere in the US may work remotely and travel to Atlanta regularly.
About NiCE Public Safety & Justice NiCE Public Safety & Justice provides software that supports emergency response and criminal justice-from the 911 call to the courtroom.
