Bachelor's degree or 5+ years of relevant experience in Business Analysis, Product Ownership, or Product Management.
Experience in designing or implementing robust API schemas.
Managed a consumer-facing frontend or backend application in a cloud environment.
Familiarity with agile methodologies, especially SCRUM or SAFe.
Strong communication skills for both technical and non-technical audiences.
Experience leading a team of Product Owners or Business Analysts.
Ability to thrive in a fast-paced, dynamic environment.
Responsibilities
Define and manage end-to-end digital solutions for flight shopping, trip servicing, and payments.
Collaborate with design and technical teams to meet product requirements.
Define API requirements for high-performance frontend experiences.
Support leadership in aligning product roadmaps with strategic objectives.
Oversee sprint activities across agile delivery teams.
Lead and mentor Product Owners to achieve goals.
Leverage analytics to identify optimization opportunities.
Benefits
Opportunity to work in a collaborative and innovative environment.
Engagement with cutting-edge digital technology in the airline industry.
Potential for career growth within a major airline.
Access to performance metrics to drive product improvement.
Full Job Description
This position sits within Air Canada's Customer Digital Technology group on the Digital Product team to design best-in-class digital experiences for both aircanada.com and the Air Canada + Aeroplan mobile app.
Air Canada seeks a highly motivated and experienced Product Manager to join the Digital Product team. This position will oversee the design and execution of digital platform assets to enable new and enhanced products within the flight shopping, trip servicing, and payments portfolio. The successful candidate is responsible for bringing together both the business and technical aspects of a given solution to deliver scalable and high-performance digital experiences. The ideal candidate thrives while operating in a collaborative, fast-paced, and high-energy continuous improvement delivery model.
Responsibilities:
Define, prioritize, and manage the implementation of end-to-end digital solutions for the flight shopping, trip servicing, and payments portfolio on web and mobile channels
Collaborate with Solution Designers, System Architects, and Digital Platform teams to define functional capabilities, ensuring product requirements are met
Define scalable and robust API requirements that enable high-performance frontend experiences
Support Senior Product Managers and leadership to ensure the product roadmap aligns to strategic digital program objectives
Oversee and prioritize sprint activities across multiple agile delivery teams for both frontend and backend platforms
Lead and mentor a team of Product Owners to achieve product goals
Leverage performance metrics and analytics data to identify optimization opportunities
Be comfortable leading through influence to drive outcomes in a cross-functional team
Define and communicate the product roadmap as part of Program Increment planning activities, collaborating with Release Train Engineers to ensure release planning meets business objectives
Communicate effectively with stakeholders and provide clear direction to technical and non-technical audiences
Prepare presentations to share the product vision, roadmap, new features, and data with business stakeholders
Manage production operations, including incident resolution and support
Collaborate with teams across the organization to support the intake of new requirements and provide initial gap assessments as required
Stay informed on digital, retail, and technology trends to understand their potential impact and drive innovation and improvement at Air Canada
Remain accountable for requirements documentation for product and delivery teams
Qualifications
Bachelor's degree with at least 5+ years of (technical or non-technical) Business Analyst, Product Owner, and/or Product Manager experience focused on delivering complex digital products (6+ years demonstrable experience in lieu of a degree)
Experience supporting the design and/or implementation of robust API schemas
Have managed at least one consumer-facing frontend application or backend application platform in a cloud-based environment
Familiarity working in an agile methodology (e.g., SCRUM, SAFe, etc.), with scaled agile (SAFe) as a plus
Ability to provide clear direction and effective communication both in technical and non-technical terms
Have directly or indirectly led a team of Product Owners or Business Analysts
An ability to energize people in a fast-paced and dynamic environment
Innovative and creative, with the ability to identify and develop business opportunities
Excellent management, organization, and communication skills including understanding of technical terminology
Experience participating in product discovery sessions
Prior experience with coding or quality assurance a plus, but not required
Airline or travel industry experience a plus, but not required
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
