Job SummaryOptimum delivers a full suite of connectivity products - Internet, TV, Phone, and Mobile - seamlessly connecting residential and business customers at home, at work, and on the go. As a Product Manager in the Self-Service Product Management team, you will be defining the product P&L, experience, and roadmap for your responsible product. This includes the ROI of the product, definition of the features and customer experience, prioritizing and making trade-offs, driving full development lifecycles and working collaboratively with a fast paced cross functional team and ensuring we deliver usable and valuable product experience to our customers.
Responsibilities• Be the ambassador and SME of your product, promote visibility and value of your product across the company
• Own the product strategy and lifecycle execution for your product
• Manage self service portfolio products including telecom equipment self installation, identity access and management, service and account management.
• Make value driven decisions and data driven tradeoffs to bring your product experience to the next level
• Define and monitor key metrics and user feedback to evaluate product success
• Deliver product launch with high quality, on time and on budget.
• Write business & product requirements, detailed user stories and acceptance criteria
• Manage product backlog including prioritization and scope for development sprint and release planning
• Work with cross functional teams to design, develop, and market the product to ensure successful delivery
• Prepare product and systems demos to key stakeholders
• Provide subject matter expertise on your product at a granular level to the development teams and to a higher level of the entire organization.
• Manage vendor relationships as needed
• Be very detailed oriented but also able to summarize simply and concisely.
Qualifications- Bachelor's Degree or equivalent experience required, MBA or relevant master's degree a plus
- 8+ years of product management, customer experience (CX) or product development
- Seasoned knowledge in telecom industry including broadband, video, and mobile technologies is preferred
- Strong analytical, data interpretation, problem solving and time management skill
- Well versed in digital self-service functions such as customer onboarding, equipment self installation, authentication/access management, service management, account management and offer management, with prior experience in native mobile apps and websites
- Experience with popular identity platforms such as okta, ping is a plus
- Broad fluency across product management, business development, software and hardware engineering, UX/UI, sales and Marketing
- Demonstrated proficiency in agile framework and PO responsibilities
- Demonstrated ability to facilitate communications both technical and non-technical, across functional teams
- Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization
- Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
- Experience with creating thorough project plans and experience with playbooks and repeatable executional plans
- Experience with Excel, Visio, Jira, Confluence documentational tools
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $123,379.00 - $202,694.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
