About the RoleThis position focuses on transforming multi-party workflows into products that are instrumented, guardrailed, self-serve, and AI-assisted. The role bridges three customer groups: Vinyl operators, issuers/shareholders, and market partners (DTC, law firms, banks, Broadridge). You'll set product direction alongside engineers without direct management responsibility. The role requires in-office presence at least three days weekly at the West Loop headquarters.
Key Responsibilities- Make Vinyl's operations AI-native. Build baseline metrics on operator effort, then apply human-in-the-loop AI to ingestion, mapping, support triage, and operator copilots
- Own the requirements pipeline. Convert operator and issuer needs into build-ready specifications capturing domain facts, edge cases, and clear recommendations
- Ship self-serve experiences for issuers and shareholders. Develop reporting, exports, and status views
- Extend the platform to next workflows: tender offers, escheatment, unclaimed property, and disbursements
- Instrument real-time visibility and accountability across multi-party processes
- Design correctness and controls into the product: invariants, maker-checker approvals, and audit trails
Role Requirements- 7+ years in product, program, or technical operations
- Hands-on AI/ML deployment experience in product or operations contexts
- Strong technical foundation: code literacy, integration understanding, model evaluation capability
- Track record designing correctness and controls in regulated or high-stakes domains
- Demonstrated ability reducing manual operational load without unnecessary process complexity
- Proven ability measuring business impact and collaborating asynchronously
Nice to Haves- Fintech, regtech, or compliance-heavy environment experience
- Familiarity with ReactJS, NextJS, NodeJS, AWS, GitHub
- Team or function building experience
- Operations-engineering, solutions-architect, or TPM background
Benefits- Target base salary: $130,000-$207,000 commensurate with experience
- Equity-based compensation
- Medical, dental & vision insurance
- 401(k)
- Flexible PTO
- Hybrid work schedule (minimum 3 days/week in-office)
