As Product Manager for AXIS Membership, you'll provide business-focused product leadership for the membership capabilities that support our AAA/CAA auto club clients. You'll shape the Membership roadmap around the complete member lifecycle, from enrollment, household and associate memberships, and dues through renewals, upgrades, transfers, cancellations and reinstatements, and you'll coordinate with our Road Service, Travel and Financial Services teams where member data and billing intersect.
You'll report to the Director of Professional Services and work closely with club stakeholders and internal teams to make sure AXIS supports effective membership administration, growth, retention and member service. This is a business-oriented product role: you're accountable for business value, not hands-on technical implementation.
This is a hybrid role based in Waterloo, ON, with 1 to 2 days in the office per month and the rest remote. Some travel across North America is required.
Preference will be given to candidates based in the Kitchener-Waterloo area who are able to work in a hybrid model and attend our Waterloo office as needed. Other candidates may be considered based on experience.
What You'll Be Doing:
- Act as product lead for AXIS Membership, defining and evolving product direction for key membership processes like new memberships, renewals, upgrades, transfers and digital self-service
- Partner directly with AAA/CAA clients to understand their enrollment, renewal, servicing, retention and reporting processes, and identify opportunities to improve member experience and membership growth
- Translate client and business needs into clear product enhancements and functional requirements, working with development and delivery teams to meet intended business outcomes
- Provide subject matter expertise on membership products, pricing, dues, member and household records, eligibility, entitlements and reciprocal club processes across branch, contact centre, online and mobile channels
- Ensure a consistent member experience across AXIS modules, including Road Service, Travel and Financial Services
- Support major client implementations through design validation, UAT and go-live readiness, and help drive adoption of AXIS Membership capabilities
You Bring:
- Proven experience with auto club or comparable membership-based business models, including plans, dues, renewals, retention, member servicing, eligibility, benefits and entitlements
- A solid understanding of membership administration and business rules, including renewal, cancellation, reinstatement and transfer policies, reciprocal processes and member data governance
- A strong grasp of membership transaction lifecycles, recurring billing, exception handling and operational reporting
- Demonstrated experience in software product management, business analysis or solution consulting within enterprise applications
- Experience supporting enterprise software implementations, with a focus on business alignment and adoption
- Strong business acumen, excellent stakeholder communication and relationship management, and an analytical mindset
- A proactive, solution-oriented, client-focused approach, and the ability to manage competing priorities in a dynamic environment
- Proficiency with Microsoft Office, Jira, Confluence and TeamSupport
- A university degree, relevant college diploma, or equivalent business-focused experience
- Willingness to travel across North America as required
Salary Transparency & Total Rewards: Trust Comes First - We aim to be transparent about our pay practices. We post what we reasonably expect to pay for this position at the time of posting, based on factors such as role scope, market data, and internal equity. While we provide a defined salary range, we recognize that each candidate brings a unique combination of experience, skills, and qualifications. As a result, final compensation may vary-and in some cases extend beyond the posted range-based on factors such as years and level of experience, certifications or accreditations, and geographic location. We encourage open conversations about compensation throughout the hiring process, and our Talent Team is happy to provide additional context on how the range applies to your experience. Beyond salary, we offer a comprehensive total rewards package that may include health and wellness benefits, paid time off, learning and development opportunities, and other employee programs designed to support your well-being and growth.
Canada (Ontario & BC Only) $90,000-110,000
Human-Centered, AI-Supported: We may use AI tools to support and streamline parts of our recruitment process, such as scheduling, application review, and note-taking. AI helps us work more efficiently and consistently, but it never replaces human judgment. All hiring decisions are made by people not machines. Interviews are conducted by real team members who want to get to know you and your experience. AI is used to reduce bias, improve fairness and streamline processes, while keeping human connection and individual stories at the heart of our process.
We follow a robust job requisition process at Gemini to ensure that posted jobs are open and available
Salary Range (Ontario & BC Only):The estimated base salary range for this role is CAD$90,000.00 - CAD$110,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.
