Position Title: Product Manager IV, Healthplan Technology Services (Confidential Client)
Location: Greensboro, NC | Hybrid
Employment Type: Permanent
Compensation- Salary: $114,900 - $168,900/yr
- Annual performance bonus
- Incentive pay
- Relocation offered (case-by-case basis)
Position SummaryThe Product Manager IV serves as a strategic piece within the organization's Digital department, supporting the evolution of enterprise web and mobile experiences that enable members, patients, consumers, and internal business partners to engage seamlessly across digital channels. This role is responsible for driving product strategy, roadmap planning, and execution for shared platform capabilities that power the organization's digital ecosystem, ensuring consistency, scalability, accessibility, and operational excellence across consumer-facing experiences.
Working at the intersection of business strategy, customer experience, and technology, the Product Manager IV partners closely with stakeholders across Digital Product, Marketing, Experience Design, Analytics, Engineering, Content Management, and Enterprise Programs to identify priorities, define product requirements, and deliver capabilities that advance organizational objectives. This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market.
Primary Functions- Complete work assignments and support business-specific projects by applying expertise in subject area; support the development of work plans to meet business priorities and deadlines; ensure team follows all procedures and policies; coordinate and assign resources to accomplish priorities and deadlines; collaborate cross-functionally to make effective business decisions; solve complex problems; escalate high priority issues or risks as appropriate; recognize and capitalize on improvement opportunities.
- Practice self-development and promote learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; build relationships with cross-functional stakeholders; influence others through technical explanations and examples; adapt to competing demands and new responsibilities; listen and respond to, seek, and address performance feedback; provide feedback to others and managers; create and execute plans to capitalize on strengths and develop weaknesses; support team collaboration; adapt to and learn from change, difficulties, and feedback.
- Define product strategy and vision, and develop product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluate potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; provide an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; develop business cases for new products, improvements to existing products, and/or business ventures; define, manage, and avoid technical debt as appropriate; develop product enhancements based on validated learnings; ensure documentation clearly communicates customer/stakeholder needs to the product team; work with team members to clarify features and requirements as necessary.
- Serve as a facilitator for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; collaborate with operations teams and market stakeholders to support product adoption; coordinate training efforts to build readiness for production support and operational readiness teams; lead feature demos for stakeholders; provide product expertise, peer training, and consultation as appropriate; adhere to enterprise compliance standards and manage technology risks appropriately.
- Perform internal and external discovery for new and existing products by collaborating with business partners to identify needs; identify marketplace innovation; prototype and validate with end users with support from UX design and research, engineering, and other stakeholders as appropriate; funnel learnings to the product roadmap.
- Track outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); review analytical dashboards and assess KPI alignment; develop and/or maintain ad hoc reports, status updates, and presentation decks for key stakeholders.
- Partner with product team members to solve user problems by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); collaborate on competitive and user research/testing, experimentation, and/or design thinking initiatives.
Must-Haves- Bachelor's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements.
- Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.
- Minimum one (1) year experience in a leadership role with or without direct reports.
- Senior-level product management experience leading enterprise digital web/mobile products or platforms, including product strategy, roadmap ownership, backlog/prioritization, data-driven decision making, and cross-functional leadership across business, UX/design, engineering, analytics, and other stakeholders.
- Front end experience.
