Product Manager, Customer Identity - Credential Management & Digital Enrollments

About the Team
Within Credential Management, the Digital Enrollments team provides users with capabilities to establish digital credentials (usernames and passwords) for users to establish a profile with access to our online servicing portal. Likewise, we also maintain capabilities to help users link new accounts to existing profile.

This is a strategic individual contributor role within the Credential Management team under Customer Identity. The role is central to driving the transformation of our credentialing ecosystem into a scalable, resilient, and customer-centric platform. Reporting to the Sr. Manager of Digital Enrollments, this role will partner closely with engineering, cybersecurity, risk, and cross-LOB leaders to shape and implement the long-term destination strategy.

• Lead enterprise-wide transformation of Credential Management aligned to long-term business value, customer impact, and platform efficiency
• Define and evolve the north star strategy for our Native and Web channels integrating modern security and risk mitigation
• Own the delivery of next-gen credentialing experiences—including autolinking, standalone enrollment, and account opening flows
• Provide strategic and technical thought leadership across internal and external partners (e.g., fraud, cyber, tech), ensuring adherence to standards for security, change control, and resilience
• Govern the execution of core enrollment capabilities to deliver seamless, trusted user experiences within the Native (mobile app) and Web channels
  

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master69s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate69s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.