Product Lead, Core Product

All full-time roles are in person in New York.

About the role

As the Core Product Lead on our team, you will own the end-to-end experience for the providers and patients who use our platform. Your goal will be to make Forus feel deeply tailored to how each practice works while building a product that can scale across thousands of providers, different specialties, and increasingly complex organizations. Your goal will be to ensure our product and network grows exponentially through user love and word-of-mouth.

You will develop a detailed understanding of what users are experiencing-both across the network and at the level of individual practices, workflows, and interactions. You will build direct relationships with providers and patients, establish tight quantitative and qualitative feedback loops, and make users feel like active partners in developing the product. You will translate that understanding into a clear product direction and ship improvements at an unusually fast cadence, with a high bar for usability, craft, and operational reliability.

This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus' success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

If you join, you will:

• Own the provider and patient experience end-to-end, including activation, engagement, retention, satisfaction, and referral growth
• Develop a deep understanding of how the experience varies across individual practices, provider organizations, specialties, workflows, and patient populations
• Build sustained relationships with users and design partners, working alongside them to identify problems, test ideas, and shape what Forus builds next
• Define and analyze the metrics, instrumentation, and feedback loops needed to understand where users struggle, what drives value, and how the product is performing at both the aggregate and account level
• Lead product development from discovery through launch and iteration, moving quickly from ambiguous user problems to shipped improvements
• Set a high bar for product design, information architecture, copy, and the details of everyday workflows, in close partnership with design and engineering
• Partner closely with operations, support, growth, and enterprise teams to translate real-world complexity into simple, scalable product experiences

We're looking for you if you have:

• 3-10 years of product or startup experience, with a track record of owning user-facing, workflow-heavy products from discovery through iteration
• Unyielding commitment to understanding user needs and what really matters to inform your work
• Strong product sense, design taste, and copy instincts - you can shape flows, interfaces, and language that convert and resonate
• Analytical instincts and the technical ability to investigate product behavior directly using SQL, Python, or similar tools
• Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
• High NPS with your former teammates

This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We're excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

Working with us

Forus is based in New York, with our full team working out of a beautiful and spacious office in SoHo.

We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:

• Do the math. Be rigorous, assume nothing. Break problems down and reason from the ground up.
• Expand the solution space. Be resourceful and audacious. Resist false constraints and push beyond the obvious before committing.
• Spit it out. Speak directly, invite critique, avoid equivocation. We want right answers, not comfortable ones.
• Raise the bar together. Hold a high standard for execution, push each other directly, and win as a team.

We provide competitive compensation with meaningful equity (for full-time employees). Everyone who joins will be a major contributor to our success, and we reflect this through ownership and pay.

We also provide rich benefits to ensure you can focus on creating impact (for full-time employees):

• Fully covered medical, vision, and dental insurance.
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
• Unlimited paid time off (PTO) and 16 weeks of parental leave.
• 401K plan setup, FSA option, commuter benefits, and DashPass.
• Lunch at the office every day and Dinner at the office after 7 pm.

Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Forus (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.