Job DescriptionThe Product Launch & Customer Support Engineer will be responsible for launching and supporting Nokia's Wavence microwave radio products across the North American market. This role combines hands-on laboratory testing, field issue resolution, and cross-functional technical support to ensure product compliance, performance, and customer satisfaction.
Responsibilities- Perform homologation testing of microwave radio products for the North American market
- Provide technical support to the TEC team
- Support the integration factory with technical guidance
- Analyze field issues and collaborate with the development team to devise solutions
- Verify solutions through validation testing
- Conduct RF and system measurements in the lab
- Generate technical reports and qualification documentation
- Troubleshoot complex microwave networks
- Interact with customers to resolve technical problems
- Ensure compliance with regulatory standards and internal quality processes
Qualifications- Bachelor's degree in Electrical Engineering or related field (or equivalent experience)
- Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation
- Hands-on lab experience with basic system and RF measurements
- Working knowledge of microwave transmission principles and link budgeting
- Ability to troubleshoot complex microwave networks
- Experience performing qualification testing and producing technical reports
- Excellent communication skills for effective customer interaction
- Familiarity with North American regulatory requirements (e.g., FCC, ISED)
- Proven ability to work cross-functionally with development and integration teams
- Proficiency with test equipment such as VNAs, spectrum analyzers, power meters, and data analysis tools
About the TeamSome of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D - Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
