2+ years of experience with ArcGIS Enterprise software
Deep understanding of installing and configuring ArcGIS Enterprise components
Excellent teamwork and communication skills
Strong organizational skills for managing multiple projects
Customer advocate with a passion for user support
Bachelor's in computer science, GIS, or related field
Responsibilities
Help modernize the patch process for ArcGIS Enterprise
Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team
Complete initial confidence testing of patches and hotfixes
Collaborate with product engineers on issue verification
Troubleshoot patch and hotfix-related issues
Communicate patch status to stakeholders across the company
Manage multiple patch and hotfix requests simultaneously
Document internal processes for patch development
Create a system of record for patch release chronology
Advocate for innovative processes and tools to optimize patch delivery
Benefits
Industry-leading health and welfare benefits including medical, dental, and vision
Basic and supplemental life insurance for employees and families
401(k) and profit-sharing programs
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the year
Opportunities for personal and professional growth
Full Job Description
Overview
As a software patch product engineer, you will work with a diverse cross-functional global team in a collaborative and supportive environment to improve and optimize how ArcGIS Enterprise is patched. You will use your expertise and knowledge of the product to support patching across all components of ArcGIS Enterprise. You will be a leader on the team, active and involved in the patch process; working closely with product engineers and product developers from across multiple teams; providing the initial confidence tests; coordinating the verification of issues across multiple teams; and documenting the internal process.
Responsibilities
Help modernize the patch process for ArcGIS Enterprise
Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team
Complete initial confidence testing of patches and hotfixes
Collaborate with fellow product engineers on the verification of accumulated issues
Troubleshoot issues related to patches and hotfixes
Communicate patch status to various stakeholders across the company
Manage multiple patch and hotfix requests simultaneously
Document internal processes for patch and hotfix development
Create a system of record for the chronology of patch and hotfix releases
Advocate for innovative new processes and tools that optimize patch delivery time
Requirements
2+ years of experience with ArcGIS Enterprise software
Deep understanding of installing and configuring ArcGIS Enterprise components
Excellent teamwork and communication skills
Strong organizational skills with the ability to work on several projects simultaneously
Customer advocate and passionate about supporting users
Bachelor's in computer science, GIS, or related field
Recommended Qualifications
Master's in computer science, GIS, or related field
Familiarity with automated testing practices for functional, regression, and performance
Comfortable in both Windows and Linux environments
Experience with agile software development methodologies
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Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$79,664-$133,120 USD
About Esri
Esri is a global leader in geographic information system (GIS) software, location intelligence, and mapping. The company was founded in 1969 and is headquartered in Redlands, California. Esri's software is used by governments, businesses, and non-profit organizations worldwide to analyze and visualize data in order to make better decisions. The company's flagship product, ArcGIS, is a powerful mapping and analytics platform that allows users to create, manage, and share geographic information. Esri has a strong commitment to sustainability and social responsibility, and works to promote environmental stewardship and social equity through its products and services.
