2+ years in a customer-facing role (Support, Enablement, or Success)
Strong written and verbal communication skills, able to simplify technical topics
Experience with Intercom or similar chat tools
Familiarity with documentation or LMS tools and Loom screen recording
Comfortable in a fast-paced startup environment where processes are evolving
Responsibilities
Own and manage Intercom to respond to customer inquiries and troubleshoot issues
Develop and maintain our Knowledge Center and Learning Management System (LMS) with effective content
Implement automations and templates to streamline repetitive support tasks
Collaborate with Product and Engineering teams to document and relay customer feedback for improvements
Assist Sales and Customer Success with product demonstrations and in-depth feature discussions
Create clear changelogs and feature announcements to keep users informed about updates
Acquire in-depth knowledge of our platform to effectively support users, particularly estimators and landscape professionals
Benefits
Be part of an innovative AI startup transforming construction estimating
Collaborate closely with Engineering and Product teams to enhance customer experience
Opportunities for career growth into Customer Success Management or Operations
In-person team collaboration based in San Francisco
Full Job Description
What you'll do
Build our Knowledge Center and LMS - Looms, guides, and articles that preempt questions
Own Intercom - respond to questions, troubleshoot fast, close the loop with empathy
Scale support with systems - kill repetitive work with automations, templates, and AI
Close the feedback loop - partner with Product/Engineering to log bugs and track fixes
Enable GTM - support Sales and CS with demos, feature deep dives, competitive insights
Know our users cold - deep expertise in the platform and how estimators/landscape pros get value
What we're looking for
2+ years in a customer-facing role (Support, Enablement, or Success preferred)
Excellent written and verbal communicator, no jargon
Proficient with Intercom (or similar), documentation/LMS tools, and Loom
Comfortable in a fast-paced startup where processes are still being built
Why Bobyard
Join a fast-growing AI startup transforming construction estimating
Report to Head of Post-Sales; work closely with Engineering and Product
Clear growth path into CSM or CS Operations
In-person, San Francisco
Compensation
$80k-$100k base + equity, full-time
Comp Philosophy
We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.
