What you'll do- Build our Knowledge Center and LMS - Looms, guides, and articles that preempt questions
- Own Intercom - respond to questions, troubleshoot fast, close the loop with empathy
- Scale support with systems - kill repetitive work with automations, templates, and AI
- Close the feedback loop - partner with Product/Engineering to log bugs and track fixes
- Enable GTM - support Sales and CS with demos, feature deep dives, competitive insights
- Know our users cold - deep expertise in the platform and how estimators/landscape pros get value
What we're looking for- 2+ years in a customer-facing role (Support, Enablement, or Success preferred)
- Excellent written and verbal communicator, no jargon
- Proficient with Intercom (or similar), documentation/LMS tools, and Loom
- Comfortable in a fast-paced startup where processes are still being built
Why Bobyard- Join a fast-growing AI startup transforming construction estimating
- Report to Head of Post-Sales; work closely with Engineering and Product
- Clear growth path into CSM or CS Operations
- In-person, San Francisco
Compensation- $80k-$100k base + equity, full-time
Comp Philosophy We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.
