Position: Product Development Engineer, Customer Support Services
Location: Detroit, MI or Windsor, ON
Vacancy: This posting is for an existing vacancy
Build Safer, Lighter and More Sustainable Vehicles.
At ArcelorMittal Tailored Blanks (AMTB), our advanced steel solutions and laser-welded blank technologies help leading automakers improve vehicle safety, reduce weight and support a more sustainable automotive future. We are looking for a customer-focused Product Development Engineer who can connect engineering detail with responsive, practical support.
In this role, you will work directly with OEM and Tier 1 customers and collaborate across Product Development, manufacturing, quality, operations, commercial teams and R&D. You will support programs from RFQ and early development through prototype, qualification, launch and serial production, helping turn complex requirements into clear actions and successful outcomes.
The Opportunity: What You'll Do
Technical and Engineering Support
• Interpret customer drawings, specifications, material requirements, dimensional criteria and performance expectations.
• Support blank architecture, material grade and thickness selection, weld-interface definition, drawing reviews, feasibility assessments and technical documentation.
• Analyze technical concerns using verified data and structured problem-solving methods.
Program and Customer Support
• Serve as the day-to-day technical contact for assigned customers and programs.
• Support RFQs, design reviews, prototypes, qualifications, launches, engineering changes, deviations and post-launch issue resolution.
• Coordinate actions, owners, timing, evidence and customer communication through documented completion.
Manufacturing and Quality Partnership
• Partner with plants, Quality and Advanced Manufacturing to confirm feasibility and resolve technical concerns.
• Support trials, sample builds, inspections, testing, root-cause analysis and corrective-action validation.
• Capture lessons learned and update standards, checklists, drawings and program records.
Continuous Improvement and Digital Enablement
• Identify recurring customer-support issues and convert insights into preventive standards, training or tools.
• Use approved digital and AI tools to strengthen analysis, documentation, response time and knowledge reuse.
• Maintain technical accuracy, traceability and data integrity in internal and external communication.
What You Bring to the Team
• Bachelor's degree in Mechanical Engineering, Materials Engineering, Manufacturing Engineering or a related field.
• Relevant automotive product, manufacturing, quality, application or customer engineering experience is preferred.
• Working knowledge of engineering drawings and CAD, geometric dimensioning and tolerancing (GD&T), materials, forming, joining, validation and manufacturing problem solving.
• Strong written and verbal communication skills, with the ability to explain technical topics clearly to customers and cross-functional teams.
• A responsive, organized and accountable approach to managing actions, priorities, records and customer commitments.
• Ability and willingness to travel to customer and plant locations based on business needs.
How You Will Succeed
• Deliver accurate and complete technical work on time.
• Drive customer and program actions to documented closure.
• Help reduce repeat issues and improve response cycles.
• Provide effective support through prototype, qualification, launch and engineering changes.
• Build confidence and strong working relationships with customers and internal partners.
Our Purpose: Driving a Safer and Greener Tomorrow
Our Values:
• Safety in Everything We Do
• We Operate With Respect
• We Do What We Say We Will Do
• We Win Together, We Lose Together
• We Challenge Ourselves and Each Other
• We Find a Better Way
Ready to Engineer What Comes Next?
If you are energized by customer partnership, hands-on problem solving and the opportunity to support innovative automotive solutions from concept through production, we would love to hear from you.
COME INNOVATE, COLLABORATE AND GROW WITH US.
Discover more about us:
Website: https://northamerica.arcelormittal.com
YouTube: https://www.youtube.com/@AMTBNA
LinkedIn: https://www.linkedin.com
Compensation and Benefits
• Salary Range: $110,000 - $120,000 annually
• Variable Bonus Potential
• We provide a competitive extended benefits package that supports employee well-being and enhances the overall employee experience.
