Northern Trust

Product Consultant, Digital Solutions Consultant

Northern Trust • $88K — $151K *
Chicago, IL 60629In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-10 years of experience in institutional trust, custody, asset servicing, or product implementation.
  • Strong knowledge of trust and custody operations and systems capabilities.
  • Demonstrated ability to manage complex client implementations.
  • Excellent communication skills to engage various stakeholders effectively.
  • Proficiency in Microsoft Office and relevant technology tools.

Responsibilities

  • Consult with clients to assess and analyze product implementation needs.
  • Collaborate with internal stakeholders to develop service solutions.
  • Act as a primary liaison for account onboarding and implementation.
  • Create and monitor implementation plans to ensure accuracy and quality.
  • Identify and resolve challenges during the implementation process.
  • Provide guidance on implementation processes and product capabilities.
  • Deliver training sessions for clients and internal teams.

Benefits

  • Comprehensive health and welfare benefits including medical, dental, and vision.
  • Retirement benefits (401k and pension) available.
  • Paid time off and parental/caregiver leave provided.
  • Life and accident insurance included.
  • Discretionary bonus program that may include equity components.
Full Job Description
Product Consultant, Digital Solutions Consultant

Serves as a product implementation consultant for institutional trust and custody clients, prospects, investment managers, and internal partners. Consults with clients to analyze business requirements and determine implementation needs related to custody, asset servicing, and trust products. Partners closely with clients, Relationship Managers, Sales, Client Service, and operational teams to deliver end-to-end implementation of product solutions while ensuring a seamless onboarding experience. Acts as a key liaison throughout the implementation lifecycle, coordinating activities, managing expectations, and ensuring all stakeholders understand service requirements to provide effective ongoing support. Responsible for driving successful client outcomes through strong project management, relationship management, problem-solving, and product expertise.

Major Duties
  • Consult with institutional trust and custody clients and prospects to assess business requirements and determine product implementation needs related to custody, asset servicing, and trust products.
  • Partner with clients, investment managers, and internal stakeholders to develop and implement effective product and service solutions, including process and operational enhancements.
  • Collaborate with Relationship Managers, Sales, and Client Service teams to gain a thorough understanding of client goals and ensure successful implementation of products and services.
  • Serve as the primary liaison between clients and internal operational teams, coordinating all aspects of account onboarding, implementation, and service setup activities.
  • Develop, communicate, and monitor implementation plans to ensure products, services, and enhancements are delivered accurately and meet client expectations.
  • Identify, analyze, and resolve implementation challenges while balancing client needs and business requirements. Anticipate potential issues and implement proactive solutions to mitigate risk.
  • Provide guidance and subject matter expertise to Relationship Managers and business partners regarding implementation processes, product capabilities, and client service solutions.
  • Meet with clients to understand their business objectives, operational requirements, and service expectations. Document client interactions and prepare status updates and reports for management.
  • Coordinate and deliver training sessions for clients and internal partners, both remotely and onsite, to support successful product adoption and ongoing servicing.
  • Ensure all client onboarding and implementation documentation is completed in accordance with audit, compliance, and risk management requirements. Maintain procedures and documentation to support ongoing account servicing.
  • Remain current on existing and emerging trust, custody, and asset servicing products, technology enhancements, and industry trends to effectively support client needs and business growth.

Knowledge and Skills
  • Strong knowledge of institutional trust, custody, and asset servicing products and services.
  • Understanding of trust and custody operations, processing workflows, and systems capabilities.
  • Demonstrated ability to manage complex client implementations and drive projects to successful completion.
  • Strong analytical, organizational, problem-solving, negotiation, and project management skills.
  • Excellent verbal and written communication skills with the ability to effectively engage clients, investment managers, relationship managers, and internal stakeholders.
  • Proficiency with Microsoft Office applications and technology tools used to support implementation activities, reporting, and client service solutions.
  • Ability to work independently while collaborating effectively within a team environment.

Experience
  • Typically requires 6-10 years of experience in institutional trust, custody, asset servicing, product implementation, or client servicing.
  • Experience supporting master trust, custody, and asset servicing products is preferred.
  • Demonstrated success managing client onboarding, product implementations, and complex service requirements.
  • Proven ability to build strong client relationships and deliver solutions that support client objectives and business growth


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Salary Range:
$88,900 - 151,100 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

About Northern Trust

Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, and fiduciary and banking solutions to corporations, institutions, and affluent individuals. They have evolved with the changing needs of their clients and their world.

Northern Trust Careers

Joining Northern Trust means becoming part of a global financial services institution that is dedicated to providing expert guidance and innovative solutions to its clients. At Northern Trust, we pride ourselves on fostering a culture of leadership, diversity, and innovation, which makes us a premier destination for career growth in the financial industry.

Work You’ll Do

At Northern Trust, you will collaborate with some of the most talented professionals in the financial sector. Our team is committed to excellence and equipped with a diverse range of skills that contribute to our dynamic environment. Here, you will have the opportunity to lead projects that transform our services and drive significant value for our clients across the globe.

Explore Job Opportunities and Internships

Whether you are starting your career or looking to make a significant impact in the financial industry, Northern Trust offers a variety of job opportunities and internships that will help you achieve your professional goals. From entry-level positions to leadership roles, our company is actively hiring individuals who are passionate, curious, and driven to excel.

Innovative Work

Northern Trust is at the forefront of financial innovation. Our employees are encouraged to think creatively and leverage cutting-edge technologies to solve complex problems. By joining our team, you will work on pioneering solutions that redefine the standards of financial services.

Be Part of a Great Team

Our team at Northern Trust is more than just a group of employees – we are a community. We value collaboration, and our culture is built on mutual respect and a commitment to diversity and inclusion. Working with us, you will experience a supportive network that is passionate about sharing knowledge and ideas.

Future-Proof Your Career

Northern Trust is dedicated to your professional development. We offer comprehensive benefits, diversity training, and numerous resources to help you grow your career. With our support, you can expand your skills, gain valuable experience, and achieve professional certifications that will enhance your career trajectory.

Stay Connected

Join Our Team

Discover the perfect role for you at Northern Trust by exploring our current job openings that match your skills and interests. We are looking for professionals who are solution-driven and eager to contribute to our legacy of financial excellence.

Keep Up to Date

Stay informed with the latest career tips, industry insights, and professional growth opportunities—all available through our careers blog. At Northern Trust, we ensure that our team members are always ahead in the industry.

Job Alert Emails

Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. At Northern Trust, exciting and rewarding opportunities are always on the horizon, and we are eager to see where your talents can take us. Join Northern Trust today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Here, every position is a chance to contribute to something bigger and to turn your job into a meaningful career.
Learn more about Northern Trust
Size
21,100 employees
Market Cap
$18.1 billion
Industry
Finance & Insurance
Net Income
$1.2 billion
Founded
1889
5 Year Trend
+4.9%
Revenue
$6.1 billion
NASDAQ
NTRS
* Ladders Estimates

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