Agile certification (CSM, PMI-ACP, etc.) with strong knowledge of Scrum practices.
5+ years as a Scrum Master and 2+ years as an Agile coach or trainer.
2+ years of software development experience, ideally in product development.
Experience working with global teams and Agile tools like Jira and Confluence.
Strong emotional intelligence with skills in problem-solving and conflict resolution.
Responsibilities
Design and implement an Agile practice tailored for technology projects.
Standardize Agile ceremonies, roles, and artifacts for hybrid teams.
Serve as a hands-on Scrum Master, facilitating key Agile ceremonies.
Guide Product Managers on backlog practices and collaborate on stakeholder updates.
Coach team members and stakeholders on Agile principles and practices.
Drive stakeholder alignment and manage change effectively across teams.
Govern Agile tooling and provide real-time reporting on project progress.
Benefits
Opportunity for continuous learning and professional development.
Engagement with cross-functional teams and leadership.
Flexible work environment with minimal travel requirements.
Full Job Description
Job Summary/General Purpose of Job:
This position guides and coaches Agile teams in Product Research & Development to deliver high-quality, business-critical products under the direction of the PMO.
Essential Job Functions and Responsibilities:
Agile Practice Establishment
Design a fit-for-purpose Agile practice for technology-based work spanning website and application development; configurations, customizations, integrations; and feature enhancements.
Standardize ceremonies, roles, artifacts, cadences, and a common language (Themes, Epics, Features, User Stories) for cross-functional hybrid teams.
Maintain the ABA Agile playbook; track adoption, team-health, and maturity KPIs.
Scrum Master Leadership
Serve as hands-on Scrum Master for one or more hybrid teams, facilitating sprint planning, stand-ups, backlog grooming, reviews, and retrospectives.
Set capacity, velocity, and cadence; instill Definition of Ready and Done; use data and retrospective actions to improve predictability.
Guide Product Managers on backlog practices (Epics, User Stories, story pointing, prioritization); partner with Product Owners on demos and stakeholder updates.
Remove impediments and dependencies; triage defects and operational tickets with production support teams; track requests and decisions in Jira and Confluence.
Agile Coaching & Capability Building
Coach Product Managers, team leads, and stakeholders on Agile principles; mentor junior team members as the go-to Agile expert.
Deliver training, workshops, and onboarding for a technology-based product development environment within Product R&D; champion continuous learning and experimentation.
Stakeholder Alignment & Change Management
Drive adoption with leadership, Product Managers, web and app development teams, and business stakeholders; lead change management and communicate its value.
Facilitate cross-team planning to align priorities and dependencies; advise leadership on team structure, capacity planning, and organizational design.
Third-Party Software Adapted Agile Delivery
Adapt Agile to vendor release cycles, patches, configuration windows, and contractual boundaries, including intake, sizing, and prioritization of upgrades and regulatory changes.
Tooling & Reporting
Govern Agile tooling (e.g., Jira, Confluence, Azure DevOps) and standardized dashboards that give leadership real-time visibility into progress, backlog health, and delivery trends.
Performs other related duties as required.
Required Education, Qualifications, Experience:
Agile certification (CSM, PMI-ACP, etc.) and deep knowledge of Scrum practices and artifacts.
5+ years as a Scrum Master; 2+ years as an Agile coach or trainer; 2+ years of software development experience, preferably in product development.
Experience with global teams across time zones and with Agile tools such as Jira and Confluence.
Servant leader with high emotional intelligence; skilled in problem-solving, conflict resolution, and explaining complex topics simply; bias for action and improvement.
