Position Summary:The Process Engineer - Enterprise Payments Compliance & Remediation is responsible for improving and maintaining payment related business processes with a strong emphasis on compliance remediation, process controls, and regulatory alignment. This role partners closely with Compliance and business stakeholders to investigate findings, address process deficiencies, support corrective actions, and ensure processes, controls, and procedures align with regulatory requirements, internal policies, and operational expectations. The Process Engineer drives process improvements, supports risk mitigation efforts, and helps enhance the effectiveness, sustainability, and integrity of payment operations.
Essential Duties and Responsibilities:- Partner with Compliance and business stakeholders to investigate and remediate compliance findings, control gaps, process deficiencies, operational issues, and regulatory requirements impacting Payments.
- Analyze compliance findings, audit observations, regulatory requirements, and policy changes to identify root causes, process impacts, remediation opportunities, and actionable process improvements.
- Support the implementation of compliance and regulatory requirements, including AML, OFAC, PCI-DSS, NACHA, CFPB requirements, UDAAP, FDCPA, FCRA, and other applicable legal, regulatory, and policy standards within operational processes, controls, and procedures.
- Develop and implement process improvements and operational controls that strengthen compliance, mitigate risk, improve operational performance and efficiency, and support sustainable customer outcomes.
- Evaluate business processes and controls to identify opportunities for improvement and translate business needs, compliance requirements, and audit findings into documented procedures and controls.
- Develop, maintain, and enhance Standard Operating Procedures (SOPs), process maps, workflows, job aids, related process documentation, and supporting process materials.
- Conduct root cause analysis and facilitate process discovery sessions, process mapping workshops, remediation working sessions, and continuous improvement initiatives using methodologies such as DMAIC, SIPOC, Value Stream Mapping, 5 Whys, and Kaizen.
- Develop and maintain reporting, metrics, dashboards, and trend analysis; support audits, compliance reviews, regulatory examinations, corrective actions, stakeholder readiness, training needs, and changing management efforts to support successful adoption of process improvement.
- Additional duties may be assigned as needed to support departmental or organizational objectives.
Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:- Minimum of 5 years' of experience in process engineering, business process management, operations, payments, or related business disciplines.
Education/Certification:- Bachelor's degree in business administration or related field (or equivalent experience).
Skills Required:- Experience working within auto finance, consumer lending, banking, payment operations, or other regulated financial services environments, with experience partnering with Compliance, Risk, Audit, or related control functions.
- Proven success leading cross-functional process improvement, remediation, and operational initiatives within regulated business environments.
- Experience developing SOPs, workflows, process documentation, process maps, and facilitating process improvement workshops, process discovery sessions, and stakeholder working sessions.
- Knowledge of regulatory frameworks and requirements including AML, OFAC, PCI-DSS, NACHA, CFPB, UDAAP, FDCPA, and FCRA; project management experience is a plus.
- Strong understanding of process engineering, business process management, continuous improvement principles, and Lean Six Sigma methodologies and tools.
- Advanced Microsoft Excel skills with experience in reporting, data analysis, performance metrics, process mapping, and documentation tools; ability to identify compliance gaps, operational risks, improvement opportunities, and translate regulatory requirements into actionable process improvements, supported by strong communication, facilitation, and stakeholder management skills.
- Travel 0-10% - as required on an as needed basis.
- Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta,
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-5PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
