Job Description
What you'll own:
• Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Responsible for most complex business and systems process analysis, design and simulation.
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Recommends and facilitates quality improvement efforts.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• May lead re-engineering team and act as project manager.
• Communicates team progress.
• Performs cost and benefit analyses.
• Other related duties assigned as needed.
What you'll bring
• Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
• Broad knowledge of Worldpay' products and services, business practices and processes
• Requires highest level understanding of organization's business systems and industry requirements
• In-depth knowledge of financial services industry practices, regulations and processes
• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
• Proficiency in quality management methods, tools and technologies
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent training/presentation skills to educate the organization on new or updated processes
• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas
