Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
Job Description:
A Process Design Consultant on the Global Operations Process Ownership & OpEx team will act as a Process Engineer supporting Operations organizations. This role is responsible for enabling process excellence, mitigating risk, and driving continuous improvement across Global Operations.
Key Accountabilities:
• Enable Process Owners & Partners: Deliver training, coaching, and routines to equip Process Owners with tools and knowledge to succeed.
• Mitigate Risk: Promote continuous improvement and simplification; ensure processes are properly scoped and include effective risk indicators.
• Provide Oversight: Ensure processes are documented, mapped, and compliant with enterprise standards.
• Drive Process Maturity: Offer thought leadership and end-to-end process expertise to deliver transformative results.
• Facilitate Solutions: Address issues and risks, optimize efficiency, reduce variability, and improve controls and sustainability.
• Collaborate with Business Partners: Gather insights to design and implement solutions for critical challenges and Enterprise / GO deliverables
• Continuous Improvement: Identify opportunities to apply process engineering best practices and leverage AI/LLMs to establish and implement a model for continuous improvement
• Leverage Analytics: Use data and critical thinking to solve complex problems and define business case benefits.
**Candidates should be prepared to present examples of their process design and improvement work during interviews
Required Skills:
• Proven process reengineering, improvement, and design experience with a track record of delivering quantifiable business results.
• Critical thinker and intellectually curious - relies on facts and data, asks tough questions, probes for root cause understanding, connects strategic and tactical dots, and challenges the status quo.
• Takes initiative to identify, proactively initiate, and facilitate process improvement opportunities.
• Ability to leverage data to tell a compelling story and deliver impactful executive communications.
• Detail-oriented and committed to excellence in meetings, presentations, documents, and work output. Practices continuous improvement daily.
• Collaborative team player who promotes a positive culture.
• Strong influencer and communicator - effectively drives change, identifies opportunities, solves problems, and delivers results.
• Ability to "manage the gray" and navigate successfully through ambiguity
• Flexible with changing priorities and work assignments
• Experience coaching/mentoring all levels on process improvement efforts
Desired Skills:
• Global Ops Process Management Certification or Six Sigma Green / Black / Master Black Belt (or equivalent)
• Operations background / knowledge of the Single Process Inventory
• Risk management expertise and familiarity with enhancing the process control environment
• Excellent project and program management skills with the ability to organize and simplify complex work activities.
• Familiarity with multi-team processes
Skills:
• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis
Shift:
1st shift (United States of America)
Hours Per Week:
40
