Amazon

Principal TPM, Customer 360, Amazon Personalization

Amazon • $177K — $239K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of engineering experience
  • 7+ years of technical product or program management experience
  • 5+ years of software development experience
  • Experience managing cross-functional programs
  • Proficient in building processes and coordinating release schedules

Responsibilities

  • Develop and own the roadmap for AI-driven customer solutions
  • Identify and prioritize customer problems for AI innovation
  • Lead development of AI primitives and deployment tools
  • Mentor TPMs and collaborate with engineering teams
  • Establish frameworks for ethical AI use

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health support and Employee Assistance Program
  • Adoption and surrogacy reimbursement options
Full Job Description
Were seeking a visionary Principal Technical Program Manager to drive AI Innovation and delivery on our Customer 360 team. In this role, you will leverage artificial intelligence to solve novel customer problems and create powerful primitives that empower teams across Amazon. You will identify new ways to enhance customer experiences and develop foundational tools that enable rapid innovation throughout the company. Youll drive the delivery of AI-powered solutions, working closely with research scientists, engineers, and business units to translate cutting-edge AI capabilities into tangible customer benefits. Your mission will be to identify high-impact customer problems that can be uniquely addressed by AI, and to build scalable, reusable AI primitives that accelerate innovation across Amazons diverse product ecosystem. Key job responsibilities * Develop and own the roadmap for AI-driven customer solutions, coordinating effectively with partners, stakeholders, and senior leadership across organizations. * Identify and prioritize customer problems that can be solved through innovative applications of AI, working backwards from customer needs. * Lead the development of AI primitives and tools that enable teams across Amazon to rapidly prototype and deploy AI-powered features. * Foster a culture of innovation, mentoring TPMs and collaborating with SDEs and Applied Scientists to push the boundaries of AI application in e-commerce and beyond. * Establish robust frameworks for ethical AI use, ensuring all solutions maintain Amazons high standards for customer trust, privacy, and security. About the team Customer 360 is an innovative initiative that aims to transform how Amazon understands and serves its customers. Were developing state-of-the-art solutions to unify customer data and insights across multiple business units, enabling more personalized and effective customer experiences. BASIC QUALIFICATIONS - 10+ years of engineering experience - 7+ years of technical product or program management experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - 8+ years of hands-on work managing complex technology projects experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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