We are seeking an Executive Principal Delivery Specialist to join our global Revenue Management & Offer Optimization Delivery team, where innovation knows no borders. This team specializes in implementing and delivering Dynamic Pricing and Revenue Management solutions for airlines across the globe. It bridges complex data science, machine learning models and airline business processes to help carriers maximize revenue and transform their offer optimization capabilities. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.
As an Executive Principal Delivery Specialist, you will serve as a subject matter expert leading full lifecycle implementations from project kickoff through business process assessment and transition to customer care. You will guide cross-functional project teams, mentor business analysts and collaborate directly with operations research teams to refine models for optimal customer outcomes. This role requires deep airline revenue management expertise, strong data analytical skills and the ability to partner effectively with customer executives and internal sales teams.
What you'll do- Lead the end-to-end implementation lifecycle for Dynamic Pricing and Revenue Management solutions, from project kickoff and business process assessment through transition to customer care.
- Partner with Operations Research teams to deploy and fine-tune machine learning and pricing models based on real-world airline business use cases and experimentation frameworks.
- Lead data gathering and validation checks across all stages of implementation to ensure accuracy and solution adoption.
- Guide project teams, mentor new business analysts and serve as the lead conduit between developers, architects, customer care and internal or external stakeholders.
- Contribute to sales operations and RFPs by defining work orders, implementation costs and sharing customer best practices with solution management.
What you'll bringRequired qualifications
- Minimum 12 years of experience in airline Revenue Management, Pricing and associated Machine Learning/Operations Research models using O&D revenue management solutions or similar applications.
- Demonstrated expertise in Dynamic Pricing, Competitive Benchmarking, Offer Optimization, Forecasting, Optimization techniques and experimentation framework design.
- Strong data analytical skills with working knowledge of SQL, NoSQL databases (such as Google BigQuery or MongoDB) and database concepts.
- Practical experience with major travel distribution or reservation systems (Sabre, Amadeus, or Galileo).
- Excellent written and verbal English communication skills, with the ability to lead discussions across technical and business teams.
- Willingness to travel 30-40% of the time.
Preferred qualifications
- Advanced proficiency with Microsoft Office (Word, Excel Advanced, PowerPoint) and analytical or database tools such as Python, R, VBA, SQL Developer, Studio 3T/Compass or Salesforce CRM.
- Command of a second language.
- Bachelor's degree or equivalent technical experience.
Benefits that support youOur benefits reflect how we value you - with competitive compensation, generous time off, health and well-being support, and opportunities to grow.
For employees based in the US, benefits include:
- Five weeks of paid time off (PTO), 12 paid holidays, paid volunteer time off each quarter and an additional company-wide year-end break.
- Comprehensive medical, dental and vision insurance coverage, with Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Paid parental leave and family-building support, including adoption reimbursement.
- A 401(k) retirement savings plan with an immediate 6% company match.
- Access to Emotional Wellbeing Solutions, the Calm app, virtual medical care and wellness programs.
- A hybrid work arrangement with three days in the office and two days working remotely to support work-life balance.
- Global diversity and inclusion programs.
